About the role

Are you ready to dive into software innovation and problem-solving? Look no further! We're seeking a passionate individual to join our support team as a Software Product & Support Specialist.

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Key responsibilities

• This is a new role for our team, and a very important one. 
• You'll be at the forefront of resolving specific issues raised by our customers and colleagues. 
• Your mission is to seek out solutions by performing deep analysis and documenting your findings in our knowledge base.
• In some cases, your insights may lead to collaboration with our engineering department, where you'll ensure a seamless transfer of information, documenting each step along the way.

Why You'll Love This Role:

Impactful contributions: Your work will directly impact the success of Binocs, our flagship software solution. Because you will also assist the Binocs implementation team with clearly defined technical work packages, guided by a project manager. These are often related to data integration, reporting or translating business requirements into Binocs inputs. In this way, your insights and expertise will be integral to our clients' success stories.

Client solutions: Within this product & support specialist role, your ability to understand client issues and data flows and to find suitable, business-savvy solutions will make the Binocs track a success.

Challenge accepted: If you thrive on challenges and love unravelling complex puzzles, this role is tailor-made for you. Each day will present a new opportunity to use your analytical and problem-solving talent.

Continuous learning: We're committed to your growth and success. Over the first 6 months, you'll embark on a comprehensive training journey via the esteemed Binocs Academy, followed by an intensive product traineeship. This immersive experience will equip you with the in-depth knowledge and skills needed to excel in your role.

Collaborative environment: Join a supportive and dynamic team where collaboration is key. Guided by experienced project managers, you'll work alongside talented individuals who share your passion for excellence and innovation. #LI-RV1