Responsibilities

• Customer support

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  take ownership of customer issues, ensure proper follow-up and see them through to a resolution in a timely manner
• Analyze problems and identify solutions to customer issues
• Provide accurate response to customers in a timely manner
• Provide demo applications and code examples
• Ongoing enhancement and support of the web SDK demo application
• Document solutions in the form of knowledge base, white papers & examples

Requirements

• BS in Computer Science, engineering or relevant prior work experience
• Experience in developing website and web-based applications
• Experience with technologies: NodeJs, Babel, SASS, Gulp, Webpack, Mocha
• Good troubleshooting and analytical skills.
• Experience with web troubleshooting tools such as Chrome Developer Tools is a plus
• Good customer communication skill
• Fluency in English and Putonghua is a MUST

We offer attractive remuneration, 5-day work week, 14-day annual leave, medical insurance and free lunch to the right candidate. Interested parties please send your full resume with date of availability, present and expected salaries to email [email protected]

Applicants not hearing from us within 6 weeks may consider their applications unsuccessful. We may also consider their application for other or future vacancies. Personal data of unsuccessful applicants will be retained for a maximum period of 6 months.