Our client seeks emerging B2B technical customer service pros to join our pan-African Product Support team. Product Support Executives are rapid responders. You must learn software tools quickly and communicate professionally and effectively via chat, email, and phone with non-technical users, helping solve their time-sensitive software problems.
What does the job involve
- Become and remain an expert in our client’s product features, functionality, and knowledge base.
- Respond rapidly, decisively, and effectively to time-sensitive user inquiries and problems, communicating effectively with non-technical users across multiple channels.
- Take ownership of time-sensitive user issues and follow problems through to resolution.
- Create and manage support tickets, ensuring clear understanding and rapid resolution.
- Deliver a responsive, action-oriented, and pleasant support experience to users.
- Help test new features, and provide continuous feedback to our Product Team regarding system bugs and user experience, ensuring change and resolution.
- Bachelors degree in communications, business, software, or other relevant fields
- 1+ year providing B2B customer support for software products in Africa
- A crisp, clear technical communicator capable of quickly and effectively communicating use cases, features, and functions of B2B IT products to non-technical users
- A highly responsive, natural problem solver
- Highly organized and structured; capable of leveraging IT tools to manage a high volume of priorities and conversations, ensuring none of them slip through the cracks
- Decisive, confident, and collaborative: equally capable of making quick, independent decisions or engaging team members and colleagues to solve problems
- Growth mindset: ready to grow yourself and take on new challenges and opportunities, try new approaches, and respond to new developments within a fast-growing startup
- A love for learning and sharing new IT tools to increase individual and group productivity
- Familiarity and comfort with Google Workspace for document creation & management
- Familiarity and comfort with Call Management software
- Experience with Hubspot or similar CRM, onboarding, and ticketing solutions
Salary: 3m-3.6m NGN per annum
Benefits
- Competitive, incentive-based remuneration,
- Purpose driven work. We are building the rails for employment payments and compliance across Africa, helping drive economic growth and development,
- Career advancement through constant opportunities for learning and growth,
- Working in a flexible, vibrant team environment
