Indeavor Call Support Analyst

Employment Category: Part Time

Reports to: Level 1 Service Center Manager

Position Summary

What You’ll Do/Position Summary

The Indeavor Call Support Analyst is our gateway to support Indeavor Call customers. Call Analysts must be empathetic while efficiently entering leaves on the behalf of employees. This role involves answering calls from end users and entering the correct leave with any additional required information.   

This position requires excellent communication and the ability to follow customer-specific instructions for a variety of customers.  Analysts must work in accordance with customer contracts and Service Level Agreements (SLAs).   

The Indeavor Call Support Analyst must be curious and empathetic. Most importantly a candidate must have the ability to connect with our customers and communicate effectively both internally and externally.  

Key Responsibilities

    • Provide exceptional customer service via phone 
    • Handling Indeavor Call inquiries and providing prompt assistance to customers  
    • Answer calls and enter the leaves within a timely manner and in accordance to the SLAs  
    • Thoroughly and clearly document all customer specific information 
    • Other duties as required  

Requirements

Skills, Education and Experience

  • Bachelor’s Degree
  • Excellent written and verbal English communicator
  • A positive, team-oriented attitude with a desire to help
  • Fast, self-motivated learner
  • Critical and analytical thinking skills
  • Flexibility in scheduling including early hours, and the ability to work some weekends and public holidays throughout the year
  • Microsoft Office Suite

Other Considerations

  • 1st and 2nd shift schedule
  • Schedule will require some weekends and holidays during the year
  • Special consideration will be given to candidates with business fluency in other languages, specifically German, Chinese, Portuguese and Spanish
  • Candidate must be legally able to work in the US without sponsorship

Benefits

Benefits: Health insurance, 401K, open vacation policy, dog friendly environment, exciting and fun work environment

What We Do Indeavor is a technology-focused enterprise workforce management solution provider – through our SaaS platform we enable large organizations around the world in the manufacturing, energy production, public service (government), and other complex/dynamic environments with a cutting-edge employee scheduling and absence management solutions.By handling complexity through advanced automation, we ensure our customers always have the right person, in the right place, at the right time. Our Implementation and Customer Success Teams craft and support these solutions to accommodate and streamline essential business drivers and ultimately unlock incredible workforce efficiency. Our goal is to continue to empower these essential businesses by providing modern and creative software solutions, while partnering with and enabling their most valuable asset – their employees. Working With Us At Indeavor we strive to empower our employees, as well. That’s where all of the magic comes from. With our employee-first culture and team-focused mindset, we trust our team members to get the job done and to bring creative and innovative ideas to the table. To help you achieve work-life harmony, we offer remote work flexibility, a flexible leave policy, and dog friendly offices. Depending on the role (and the current environment), there are also many opportunities for travel. Indeavor GlobalTo help manage our global reach with our customers, we have offices in Madison, WI, Jersey City, NJ, and Athens, Greece. Madison is one of the healthiest and active communities in the US and boasts being among the Top 5 most bikeable cities. Centered around several lakes and a university, there is something for any outdoor adventurer, young professional, or family to enjoy. The always bustling State Street packs a wide variety of shops, bars, and nightlife activities into its pedestrian zone. Jersey City is the most diverse city in NJ and ranked the second most diverse in the country. It's celebrated reputation as America's “Golden Door” is apparent when you attend a cultural festival, hear one of the over 75 languages spoken, and, of course, taste the food. Though located right across the Hudson River with easy access into NYC, there is no shortage of history right here. Athens may be one of the world’s oldest cities, but daily life is about as modern as one can get. A city where the ancient meets the contemporary, you can view archaeological riches like The Acropolis and Parthenon before heading over to a brewery, beach, or outdoor cinema. With eating being treated as a social event, any visitor or local can expect to enjoy dining in the plateias (town squares). The Indeavor office is located just outside Plaka, at the cross section of old meets new.

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