Helpdesk and Office Support Specialist

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a professional Helpdesk and Office Support Specialist to join our UniQue Luxembourg team.

What will you be doing in this role:

  • Act as a first point of contact for all user IT and non-IT-related requests and technical support issues;
  • Provide technical assistance to determine nature of problems
  • Logistical support with mail management, office supplies, and other corporate services related tasks and purchases;
  • Help with the management of office space;
  • Process reports from the incident management tool

Requirements

What do you need to succeed in this position?

  • Bachelor’s Degree or 3 years of higher education or equivalent in professional experience
  • Professional experience in an IT, Facilities support team;
  • Experience in providing support to users;
  • Knowledge of hardware repairs and HW support
  • Ability to identify user’s needs;
  • Ability to work independently as well as part of a team in a multicultural environment;
  • Flexibility and capacity to act upon problems;
  • Strong client orientation and communication skills.
  • Good knowldge of English

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.

With our people being the driving force behind everything we have achieved in our long history, we successfully provide consulting, design, implementation and support in the field of ICT integrated solutions and services through operations that span across 26 countries in Europe. We were the first company to begin in an informatics journey that started in 1964, and today, as a member of the dynamic Quest Group, we hold one of the most prominent positions in the sector and claim a seat among the most reliable ICT companies in Europe.We are systems integrators committed to providing innovative and agile solutions and value added services aimed at strengthening our clients’ positioning within a competitive and ever-changing international environment. Through our offices in Greece, Belgium, Luxembourg, Italy, Romania, and Spain, and with the valuable support of over 1100 highly talented UniQue people, we serve more than 700 customers across geographies and markets.At Uni Systems, we believe in the continuous development of our UniQue people with learnability lying at the core of our principles: our people participate on a regular basis in engaging learning activities, with technical trainings, leadership programs, workshops and e-learning courses through Udemy, Pluralsight, and LinkedIn Learning platforms being only few of them. Moreover, in collaboration with ALBA Graduate Business School we are offering a Mini MBA program designed to cover the needs of Quest Group’s employees. At the same time, UniQue talents are being recognized through a specially designed Talent Management program that helps us identify, maintain and develop the top talents within the company.Being a part of our team, in an open and welcoming environment where all voices are heard, brings an array of benefits such as opportunities to contribute to innovation initiatives, hybrid working models, trainings, private medical insurance, mental health programs and more.Based on the immense potential of our UniQue people we can reach excellence and produce sustainable value in the societies around us.Are you ready to #BeUniQue? 😎

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