The role in a nutshell: Ensure all vehicles service, maintenance and repair is booked to the manufacturer service schedule, to the client requirement and within our preferred network.

A bit about the ‘Department’: Operations oversee the in-life care of our customers’ vehicles ensuring they are serviced and maintained, that all administration is carried out, and that they are correctly disposed of at end of contract.

What you’ll be doing:

• You will show an excellent and self-sufficient work ethic, working within the team to ensure you are aware of priorities and being self-motivated to find the next piece of work.
• You will use all process within MBS and have ownership to further improve any process.
• You will show initiative and ownership to make decisions that benefit our customers and help us to achieve first-time resolutions.
• You will promote TWOW and develop through QCC groups.

What you’ll be doing – further information

• You’ll be carrying out the day-to-day duties (Reports) within MBS
• Taking calls, Creating bookings & Andon support.
• Booking administration tasks with a focus on keeping our customers up to date with their booking.

How you could stretch this role

• You will display a knowledge of the overall working of the Operations department, working in tandem with members of other teams to provide an excellent customer experience.
• As an experienced team member, you’ll be familiar with all the processes of the Maintenance Booking support function so that you are able to train others.
• Use Kaizen methodology to improve the team or department.

Experience you’ll gain:

• Knowledge of our systems
• Fully understanding the teams KPI board.
• Understanding what the other areas within operations add to supporting the driver.
• Basic Excel skills for problem solving and visualisation.

How we’ll support you:

• A full KINTO induction Plan tailored to you.
• Provide a great learning opportunity to develop the core skills required to excel in the role.
• Give you the space and opportunity to be your whole self at work.
• Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.

As a manager:

• Regular 1:1’s to provide direction and guidance.
• Clear objective setting via our performance management process.
• On-going coaching as required.
• Always available for support as needed.

What you’ll get to own:

• Your own workload and how you personally work efficiently within KINTO processes.
• Complaints.
• Be part of new processes implementation.
• Your own personal development.

Requirements

Key Experience & Skills:

• Resilient and resourceful with good organisational skills and the ability to communicate effectively at all levels.
• Basic Excel skills.
• Call handling skills.
• Self-motivated with enthusiasm to succeed.
• Able to learn new systems and complex processes.

Attributes & Behaviours

• Excellent accuracy and attention to detail.
• Mindset towards achieving SLA’s & KPI’s.
• Team player.

Benefits

• Bonus earning potential
• 25 days holiday + 8 days bank holiday
• Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
• Hybrid working policy 2 days from home each week should you want to
• Car Scheme following passing of probation
• Private Medical Cover
• Life assurance scheme
• Discounts on different retailers
• Free onsite car parking
• Onsite nursery with discounted prices
• Well-being hour each month
• Discounts on Toyota & Lexus Cars
• Well-being events
• Volunteer Days
• Employee assistance programmes
• Free fruit in the office

KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Our Recruitment Process:

At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self. On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.