Patrique Mercier Recruitment PT is excited to announce a remote opportunity for a Dutch Speaking Fitness Tech Support Consultant based in Greece. In this role, you will provide outstanding support to Dutch-speaking customers using cutting-edge fitness technology products. Your passion for fitness combined with your tech-savviness will help users troubleshoot issues and enhance their experience with fitness apps and devices. If you are committed to delivering excellent customer service and have a genuine interest in fitness technology, we would love to have you on our team!

Responsibilities

• Deliver exceptional technical support to Dutch-speaking customers via phone, email, and chat regarding fitness technology products.
• Diagnose and solve a variety of technical issues that may arise with fitness applications and wearable devices.
• Guide customers through troubleshooting steps, ensuring clarity and customer satisfaction with the solutions provided.
• Document all customer interactions and resolutions accurately in the support ticketing system.
• Work closely with product teams to relay customer feedback and contribute to product enhancements.
• Stay updated on the latest fitness technology trends to provide informed and relevant assistance.
• Conduct training sessions to educate customers on effectively utilizing fitness technology tools.

Requirements

• Fluency in Dutch and a strong command of English.
• Experience in customer service or technical support, especially within the fitness or technology sectors.
• A genuine interest in fitness along with a solid understanding of fitness technologies, devices, and applications.
• Strong problem-solving and troubleshooting abilities.
• Excellent communication skills focused on enhancing the customer experience.
• Self-motivated and capable of working independently in a remote setting while also collaborating with the team.
• Willingness to work flexible hours, including evenings and weekends if needed.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.