Patrique Mercier Recruitment is a well-respected agency that connects candidates with outstanding job opportunities across Greece. We are currently seeking a Dutch Speaking Customer Service representative for the Telecommunications Department to join our dynamic team. This position is ideal for individuals who are enthusiastic about technology and telecommunications while dedicated to providing excellent customer service. In this role, you will assist Dutch-speaking customers with their inquiries related to telecom services, troubleshoot issues, and ensure a positive experience for every client. Your ability to communicate effectively in Dutch will be pivotal in delivering the support our customers expect. If you are driven by customer satisfaction and have a passion for telecommunications, we invite you to apply!

Responsibilities

• Provide top-notch customer service via phone, email, and chat communications in Dutch.
• Assist customers with inquiries about telecommunications products and services.
• Efficiently resolve customer complaints and technical issues.
• Educate clients about service offerings, features, and terms.
• Maintain detailed documentation of customer interactions and resolutions.
• Work closely with colleagues to enhance the customer service experience.
• Stay informed on telecommunications industry trends and product updates to assist customers effectively.

Requirements

• Fluency in Dutch (both spoken and written) is essential.
• Strong communication and interpersonal skills.
• Previous experience in customer service, especially in telecommunications, is preferred.
• Excellent problem-solving skills with a focus on customer outcomes.
• Ability to work independently and collaboratively in a team environment.
• Interest in technology and telecommunications products is a significant advantage.
• Proficient in using digital communication tools and customer management systems.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training