TokenWin is actively seeking a highly motivated and detail-oriented Customer Support Agent (Turkish Language) to join our dynamic team. As a pivotal contributor to ensuring unparalleled customer satisfaction, you will play a crucial role in addressing inquiries, resolving issues, and providing timely and accurate information. This position offers a unique opportunity to engage with our diverse customer base and contribute to fostering a positive customer experience. If you excel in a fast-paced environment and possess excellent communication skills, we invite you to join our Customer Support team.
Responsibilities:
Manage a high volume of incoming customer support requests via various channels, including mail, chat, and ticketing systems.
Identify, prioritize, and escalate customer issues related to the betting industry to relevant departments or senior team members.
Proactively follow up with customers to ensure the complete resolution of inquiries, maintaining a high level of customer satisfaction by providing accurate, valid, and comprehensive information.
Evaluate and analyze customer requests, handling needs, and complaints specific to the betting industry.
Provide appropriate solutions and alternatives within specified time limits, ensuring timely resolution.
Keep meticulous records of customer interactions, process customer accounts, and maintain organized documentation.
Follow standard processes, procedures, and regulations tailored to the betting industry.
Stay current with betting industry products, services, changes, and updates to deliver exceptional service and accurate information to customers.
Requirements:
Up to 1 year of customer care experience
Experience in the betting industry is required
Proficient in Turkish language
Experience in creating knowledge-base content related to betting products is a plus.
Strong customer service and communication skills tailored to the unique needs of betting customers.
Experience with Helpdesk is a must, nice to have experience with tools such as Confluence, Jira, and Intercom
Ability to work flexible hours, including evening and night shifts, as well as weekends, to align with the betting industry's operational demands.
Upbeat and positive attitude, with the ability to work both collaboratively in a team environment and independently.
Detail-oriented with strong multitasking abilities, prioritization skills, and effective time management.
Customer orientation and adaptability to respond to different types of characters within the betting community.
Ability to stay motivated in complex situations, emphasizing resilience and dedication to providing outstanding support within the betting industry.
Open to feedback and adaptable to company standards.
Why Join TokenWin:
Play a key role in a pioneering team in the crypto casino industry.
Work in a dynamic, tech-oriented office environment in Yerevan.
Utilize advanced smart tools to maximize productivity and efficiency.
Competitive compensation package with opportunities for career growth and development in a growing sector.
