Summary: TokenWin is actively seeking a highly motivated and detail-oriented Customer Support Agent to join our dynamic team. As a pivotal contributor to ensuring unparalleled customer satisfaction, you will play a crucial role in addressing inquiries, resolving issues, and providing timely and accurate information. This position offers a unique opportunity to engage with our diverse customer base and contribute to fostering a positive customer experience. If you excel in a fast-paced environment and possess excellent communication skills, we invite you to join our Customer Support team. Responsibilities:

Manage a high volume of incoming customer support requests via various channels, including mail, chat, and ticketing systems.

Identify, prioritize, and escalate customer issues to relevant departments or senior team members.

Proactively follow up with customers to ensure the complete resolution of inquiries, maintaining a high level of customer satisfaction by providing accurate, valid, and comprehensive information.

Evaluate and analyze customer requests, handle their needs, and complaints.

Provide appropriate solutions and alternatives according to the companies and departments SLAs and KPIs.

Keep meticulous records of customer interactions, process customer accounts, and maintain organized documentation.

Follow standard processes, procedures, and industry specific regulations.

Stay current with industry changes, and updates to deliver exceptional service and accurate information to customers. 

Encourage effective communication and cooperation.

Requirements:

Experience in customer support for 2 or more years.

Experience in the betting industry is required.

Proficiency in English. 

Strong customer service and communication skills customized for the specific needs of betting customers, along with demonstrated leadership abilities. 

Experience with Helpdesk is a must, nice to have experience with tools such as Confluence, Jira, and Intercom. 

Willingness to work morning, evening, and night shifts, with a 5-day workweek and flexible days off distributed within the week to meet the industry's 24/7 operational demands. 

Upbeat and positive attitude, with the ability to work both collaboratively in a team environment and independently.

Detail-oriented with strong multitasking abilities, prioritization skills, and effective time management. 

Customer orientation and adaptability to respond to different types of characters within the betting community.

Ability to stay motivated in complex situations, emphasizing resilience and dedication to providing outstanding support within the betting industry.

Open to feedback and adaptable to company standards.


Why Join TokenWin:


Play a key role in a pioneering team in the crypto casino industry.

Work in a dynamic, tech-oriented office environment in Yerevan.

Utilize advanced smart tools to maximize productivity and efficiency.

Competitive compensation package with opportunities for career growth and development in a growing sector.