As a Technical Support Specialist at FreeBalance, you will have the opportunity to contribute to our on-going success by delivering quality and timely technical services during the implementation of our products to our customers for all project deployments. Drawing upon your product/database/solutions expertise and serve as a subject matter expert for technical analysis and specification efforts Main responsibilities

Analyze customer issues such as defects and enhancements and coordinate the delivery to ensure that the customer receives a solution.

Analyze technical requirements and facilitate the resolution whether it is a defect fix or a procedure update to the operation of the FreeBalance Accountability Suite that the customer will need assistance with.

Learn and understand the clients’ current technical environment and recommend possible modifications to ensure optimization of the FreeBalance Accountability Suite for operational use.

Act as primary technical contact for the client during the deployment of new features/functions and modules and provide 1st and 2nd level support for the post implementation period.

Provide 1st and 2nd level support to Government using the government’s internal issue tracking system and ensuring compliance to the SLA.

Entering all issues whether they are flagged defects/enhancements/modifications or queries on operations into the FreeBalance Customer Portal and then flagging them for internal action into the Internal Systems for further analysis/resolution.

Ability to travel locally on an as needed basis

Requirements

University/College Degree in Computer Science, Systems Engineering, Software Programming, or related field;

Knowledge of enterprise software systems such as application software and database systems is required at a minimum.

Knowledge of Business Intelligence, Dashboard and Reporting solutions using open source components such as Pentaho, BootStrap, BIRT and/or Crystal Reports is required;

Must have experience in ANSI SQL with experience in administering Oracle, MS SQL or Postgress Database, including experience in configuring Tomcat Servlet Engine, JBoss Application server or other industry middleware

Experience in Database clustering and performance monitoring would be considered as asset;

Experience in both MS Windows and Linux operating systems;

Certification in RDBMS, Cloud Hosting such as AWS/Azure would be considered an asset

Excellent client management and organization ability;

MUST Read, write and speak English fluently. Proficiency in Sinhala / Tamil considered an asset.