Riyadh, Saudi Arabia

Full-Time

Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware
Respond to queries either in person or over the phone
Write training manuals
Train computer users
Maintain daily performance of computer systems
Respond to email messages for customers seeking help
Ask questions to determine nature of problem
Walk customer through problem-solving process
Install, modify, and repair computer hardware and software
Clean up computers
Run diagnostic programs to resolve problems
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Install computer peripherals for users
Follow up with customers to ensure issue has been resolved
Gain feedback from customers about computer usage
Run reports to determine malfunctions that continue to occur

Arabic Computer Systems is hiring a

Technical support specialist