ABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always-available, and ready to take action. Power better support, sales and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie’s List, HomeAdvisor and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! ABOUT THE ROLE: Join Regal to build a world-class support experience with our growing customer success team! In this role, you will respond to and resolve customer tickets with Regal’s event-driven communications platform. RESPONSIBILITIES:

Respond rapidly to inquiries from a variety of user types (end-users, admins, and developers)

Resolve a wide range of inquiries – end-user training, integration debugging, and bug resolution – to drive product adoption and customer satisfaction

Collaborate with implementation, customer success, product, and engineering teams to resolve issues and highlight trends in tickets

Own support ticketing and knowledge infrastructure to deliver a world-class support experience

Participate in hiring and onboarding future support engineers as the growth of the business demands

ABOUT YOU:

1-2+ years of experience in a technical support role

Previous experience or exposure with two or more of the following areas: SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.)

Experience identifying collaboration and escalation resources in a fast-paced environment

Experience providing the right level of context when partnering with others to resolve customer issues

Methodical, critical thinker who can understand customer needs, dissect technical requirements, and deliver crisp resolutions

BENEFITS & PERKS:

We care about your health! 

Medical, Dental, and Vision plans - 80% covered by the company

Flexible PTO & 11 paid holidays/year 

We care about future you!

401k Plan

Paid parental leave

Pre-tax commuter benefits 

We care about connection!

In-office breakfast and snacks daily

Happy hours, team outings, & annual off-sites

Complete laptop workstation 

& more to come!