Sr Operations Manager in this role get to:

Strengthen relationships: Establish and maintain communication with clients and / or team members; understand needs, resolve issues and meet expectations.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and / or keen observations.
Improve the company: Make recommendations to enhance processes and boost ease and efficiency.
Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.

Our most successful candidates will have:

• Bachelor's degree/Associate degree from an accredited college or university.
• Three years operations and management experience; Process transformation experience required.
• Strong analytical skills; be able to interpret data, identify trends and make suggestions for improvements.
• Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
• Ability to efficiently manage time and keep track of multiple schedules, meetings and initiatives.
• Strong verbal and written communication skills; be able to communicate in a clear, constructive and professional manner.
• Excellent working knowledge of MS Office application.
• Experience in managing a team of work-from-home direct reports.  
• Proficient in English.
• Must have relevant experience in handling a webhosting and sales account or technical account and sales account.

Internal Candidates:

• Must pass the HR filtering (tenure, no active disciplinary action)
• With annual performance rating of Exceeds Most or Clearly Exceeds in the last performance cycle

All your information will be kept confidential according to EEO guidelines.