Senior Operations Manager, UK

StockX is a new type of marketplace to buy and sell hard-to-get, must-have items such as sneakers, fashion, watches and handbags with absolute confidence as each item is fully authenticated.  Having taken the US by storm since its founding in 2016, StockX is now coming to Europe with the establishment of a substantial operation in London.

Role Description

The Senior Operations Manager is a key member of the leadership team responsible for overseeing all aspects of the operation to include order fulfilment, labor management, quality assurance, inventory accuracy, and materials procurement. The Senior Operations Manager will work interactively with the business teams as they develop short and long-term growth    strategies.

As Senior Operations Manager, you will be an integral member of an exciting, hyper growth company as we continue to expand our service globally. If you enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you.

What you can expect as Senior Operations Manager:

• Establish team member responsibilities to meet the daily business demands and productivity targets.
• Ensure accurate and on-time fulfilment and shipment of all customer orders
• Supervise and train the Operations team to optimise quality and productivity for a high growth environment
• Manage raw materials procurement and inventory levels.
• Support digital asset management for the online product catalog
• Develop, implement and maintain standard operating procedures
• Provide reporting on daily, weekly and monthly key performance metrics
• Maintain accurate inventory through proper inventory management and cycle count procedures
• Establish and manage an operations budget
• Work cross-functionally with all departments to identify, develop and execute on process improvements

What we are looking for:

• Proven management experience running high volume pick and pack warehouse operations
• Project Management Skills – ability to follow project plans and meet key milestones on time, handling multiple projects at one time
• Excellent Verbal and Written Communication Skills
• Lean / Six Sigma certifications a plus
• Proficient with MS Office Suite

Required Behavioural Competencies

• Builds Trust - Interacts with others in a way that gives them confidence in one’s intentions and those of the organisation.
• Initiates Action – Takes prompt action to accomplish objectives; takes action to achieve goals beyond what is required; is proactive.
• Adaptability – Maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to work within new work structures, processes, requirements or cultures.
• Build Partnerships – Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, units, or organisations to help achieve a business goal.
• Strategic Decision Making – Obtains information and identifies key issues and relationships relevant to achieving a long-range goal or visions; commits to a course of action to accomplish a long-range goal or vision after developing
• Contributes to Team Success – Actively participates as a member of a team to move the team toward the completion of goals.