Everbridge, a global provider of critical communications and enterprise safety solutions, is seeking an experienced International Operations Administrator to be based in Hungary! This remote, home-based position can be located anywhere in Hungary.
We are a technology-driven company specializing in business resilience and critical event management solutions. Among our services, we provide 24/7/365 global assistance to the expatriate and business-traveling employees of our clients.
As an International Operations Administrator you will be reporting to The Head of International Assistance and responsible for supporting administration activities associated with case & task management, handling of initial incident reports, and communications.
This role involves approximately 14 shifts over a 4-week period, divided into 7 day shifts and 7 night shifts. Day shifts run from 6:00 AM to 6:00 PM, while night shifts are from 6:00 PM to 6:00 AM. To recognize your commitment during night shifts, we offer a night shift allowance (15% per hour)
What you'll do:
Department email inbox management
Inbound and outbound emails
responding to emails and providing detailed responses and advice
creating cases within the dedicated case management system
Daily task management within the case management system
Provide first class customer service through administrative support to the team and our clients in response to client situations across the globe following dedicated standard operational procedures
Effectively collaborate with colleagues and peers to support all aspects of the case lifecycle, including case notification, verification, authorisation, task reassignment/case handover and case closure
Accurately record data and relevant details of the incident/case within Anvil’s dedicated Case Management System
Produce detailed situation reports for client awareness and be familiar with our clients and their specific day to day needs as well as their emergency procedure requirements
Support medical assessments and treatment abroad with the clinical team members
Support the security teams according to individual client requirements
Assist the launch and managed service of the Mass Communications Platforms
Actively monitor receipt of check-in & SOS alert emails from travellers
Have experience of Case Management Software and administer and maintain data using a range of specialist software and internal security software
Review and develop processes and procedures in line with client requirements
Contribute to regular team meetings and ensure effective handover and/or feedback to deliver a seamless service 24/7
Know when to escalate issues, risks, ideas to ensure business effectiveness
Adhere to Everbridge’s vision and values
What you'll bring:
High level so of attention to detail
Good organizational skills with the ability to multitask
Solve problems and critical examine data
Able to handle stressful and sensitive situations while staying calm and acting professionally
Able to operate and priorities tasks within a changing and fast-moving environment
Self-motivated and able to work on your own initiative as well as part of a team
Solutions orientated, with a proactive approach to challenges
Be professional & confident to clients and suppliers at all times
Excellent telephone communication and administrative skills, both written and verbal, and able to communicate at all levels of the business
Have excellent customer service skills,
Proficient in MS Office, particularly Excel and Outlook
Able to learn & understand new & relatively complex systems
Able to work a shift rota including nights, weekends and Bank Holidays
Bilingual – desirable but not essential
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Why Everbridge:
We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:
· Comprehensive healthcare coverage to ensure your well-being.
· Life & Total Permanent Disability Insurance to protect you and your loved ones.
· Cafeteria plan.
We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
