Patrique Mercier Recruitment is thrilled to announce an exciting opportunity for a German Speaking IT Support Specialist to join our team in a fully remote role from anywhere in Greece! We pride ourselves on connecting talented professionals with top employers who value multilingual skills. In this vital position, you will provide exceptional technical support to German-speaking clients across various sectors, including technology, e-commerce, and telecommunications. Your expertise in troubleshooting IT issues and delivering outstanding customer service will be critical in ensuring that our clients receive the support they need. If you are passionate about technology and enjoy assisting others, we encourage you to apply and become a key part of our dynamic team!

Responsibilities

• Offer comprehensive technical support to German-speaking clients via phone, email, and live chat.
• Diagnose and resolve hardware and software issues effectively and efficiently.
• Ensure a high level of customer satisfaction through timely and effective service.
• Document all support interactions and resolutions in our ticketing system.
• Assist clients with software installations, configurations, and updates.
• Collaborate with team members to escalate and resolve complex technical issues.
• Educate clients on product features and provide best practices to enhance their experience.

Requirements

• Fluency in German and strong proficiency in English.
• Experience in IT support or a related technical role is preferred.
• Strong analytical and problem-solving capabilities.
• Excellent communication and customer service skills.
• Ability to work effectively both independently and as a part of a team in a remote setting.
• Familiarity with operating systems, software applications, and remote support tools.
• Experience in technology-related sectors such as e-commerce or telecommunications is advantageous.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.