Italian Speaking IT Support Specialist - Athens, Greece

Patrique Mercier Recruitment JP is looking for a dedicated Italian Speaking IT Support Specialist to join our team in Athens, Greece! This position is perfect for individuals who are passionate about technology and customer service and want to support our Italian-speaking clientele with their IT issues. You will be part of a vibrant team that values collaboration and innovation, and you will have the opportunity to work in a city renowned for its rich history and culture.

Responsibilities

• Provide high-quality technical support to Italian-speaking customers through various channels.
• Identify, troubleshoot, and resolve IT issues related to hardware, software, and network systems.
• Guide customers in utilizing technology effectively and help them understand software functionalities.
• Maintain accurate records of customer interactions and issues in the support database.
• Work with cross-functional teams to resolve complex technical challenges.
• Stay informed about product updates and changes to provide accurate and relevant support.
• Deliver excellent customer service with a friendly and professional demeanor.

Requirements

• Fluency in Italian and English is required.
• Experience in IT support, technical support, or a similar role is advantageous.
• Strong troubleshooting skills and a solid understanding of computer systems and networks.
• Excellent communication skills and a patient approach to customer service.
• Ability to explain technical concepts to non-technical users.
• Proficient with common operating systems and software applications.
• Team player with a proactive and positive attitude.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )