Nordic Speaking IT Support Specialist - Athens, Greece

Patrique Mercier Recruitment JP is excited to announce a vacancy for a Nordic Speaking IT Support Specialist in Athens, Greece! This is a remarkable opportunity for individuals who are eager to assist Nordic-speaking customers with their IT-related inquiries while being part of a vibrant team in a beautiful city. If you have a technical mindset and a passion for helping others solve their IT challenges, we would love to hear from you!

Key Responsibilities

• Provide stellar technical support to Nordic-speaking clients through multiple communication channels (phone, email, chat).
• Troubleshoot and resolve hardware, software, and network issues efficiently and effectively.
• Educate customers on product features and best practices to enhance their user experience.
• Accurately document all support interactions and solutions in our ticketing system.
• Collaborate with fellow team members to escalate and resolve complex technical issues.
• Keep up-to-date with the latest technology and support trends to improve customer experience.
• Contribute positively to team discussions and knowledge sharing.

Requirements

• Fluency in a Nordic language (Swedish, Danish, Finnish, or Norwegian) and English is essential.
• Prior experience in IT support or a similar technical role is highly desirable.
• Ability to troubleshoot and resolve a variety of technical issues.
• Exceptional communication skills with a focus on customer service.
• Strong organizational skills and the ability to manage multiple tasks effectively.
• Familiarity with common operating systems, software applications, and networking concepts.
• A proactive attitude and a willingness to learn in a collaborative setting.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )