Company Overview: At Coupang, we exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. As one of the fastest-growing e-commerce companies, we have built a reputation for reliability and excellence. 

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. 

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. 

Job Summary: As the Head of Inbound, Marketplace Business, you will be responsible for managing the inbound marketing team to rapidly grow our seller network in Taiwan. This role offers a unique opportunity to build and lead a high-performing inbound marketing team that drives revenue growth through best-in-class seller experiences. You will play a critical role in shaping the future of Coupang’s marketplace business in Taiwan. 

What You Will Do: 

·         Provide leadership, guidance, and support to foster a high-performance culture in a high-growth phase managing an inbound marketing team.  

·         Establish clear team objectives and ensure all members understand their roles in achieving targets. 

·         Regularly assess team performance, offer constructive feedback, and implement strategies for continuous improvement and high performance. 

·         Identify skill gaps within the team and coordinate training sessions to enhance competencies and professional growth. 

·         Oversee daily operations, ensuring processes run smoothly, efficiently, and align with organizational standards and goals. 

·         Define revenue targets, monitor key performance indicators, and implement strategies to drive growth. 

·         Develop and drive acquisition marketing activities, self-service program activities for seller onboarding, and account management for sellers in the registration and launch stages.

·         Collaborate with cross-functional teams to execute marketplace projects effectively. 

·         Leverage data insights to inform business decisions, improve processes, and optimize team performance. 

·         Align seller operations with the company’s customer-first (wow the customer) approach. 

Essential Qualifications: 

·         10+ years of experience in e-commerce, marketplace management, advertising, or related industries, with a proven track record leading a new business marketing/growth function. 

·         Demonstrated success in building and leading high-performing marketing teams.

·         An understanding of e-commerce ecosystems, including seller dynamics and an ability to leverage this knowledge for strategic growth. 

·         Proven ability to negotiate and foster long-term partnerships (ideally with 3P sellers), suppliers, and other stakeholders, driving mutual growth and customer satisfaction. 

·         Strong leadership skills with experience managing cross-functional teams to execute projects effectively. 

·         Exceptional analytical and problem-solving abilities, with the capacity to leverage data insights to inform business decisions, improve processes, and optimize team performance. 

·         A strong commitment to delivering exceptional results for customers, aligning operations with the company’s customer-first (wow the customer) approach. 

·         Excellent written and verbal communication skills in Mandarin.  English language not mandatory but an advantage.

Recruitment Process

Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

This job posting may be closed prior to the stated end date for application if all openings are filled.

Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.