SafetyCulture is a customer—and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take ownership of their safety and well-being. Our technology platform and products give front-line workers a voice and leaders the visibility to make smart decisions to improve safety, quality, and efficiency. We are looking for a driven and experienced Operations Lead to join our team and help us achieve operational excellence. As Operations Lead, you will oversee high-impact projects and optimize day-to-day operations to ensure the business is set up for scale and driving efficiencies where possible. This role requires a strategic thinker who can understand a problem, research and collaborate with key stakeholders to determine possible solutions, agree with fellow stakeholders to select the appropriate option and then assist with the project implementation/ resolution.  You will require strong leadership skills and the ability to manage and improve operational processes. You will have a proven track record in operations, excellent problem-solving abilities, and the capacity to manage stakeholders to drive change and innovation. How You Will Spend your Time

Oversee and manage key cross-functional projects, providing guidance and support to all stakeholders, streamlining processes and enhancing cross-functional communication

Monitor and analyze KPI’s to identify problems and/ or areas for improvement and propose operational changes to improve

Conduct market research, summarise results and present findings and proposals for teams to consider

Create and execute initiatives to help solve problems identified, focusing on top priority items, focus on top priorities and goals

Communicate with and manage senior stakeholders during the planning, delivery and post-deployment stages

Assist, direct manager and broader Operations teams in delivering projects on an ad-hoc basis required to scale

Foster a culture of accountability, innovation, and excellence within the operations team

About You

Bachelor's degree in Business, Finance, Operations Management, or a related field

5-10 years of proven experience in an operations or a similar role

Strong leadership and team management skills, with a track record of building and developing high-performing teams

Excellent analytical and problem-solving abilities

Exceptional organizational and multitasking skills, with the ability to prioritize and manage multiple projects simultaneously

Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders at all levels

Ability to adapt to a fast-paced and dynamic work environment

Confidence in decision-making

More Than a Job

Equity with high growth potential, and a competitive salary

Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office

Access to professional and personal training and development opportunities

Hackathons, Workshops, Lunch & Learns

We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies

Office Benefits

In-house Culinary Crew serving up daily breakfast, lunch and snacks

Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages

Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy

Quarterly celebrations and team events, including the annual Shiplt global offsite

On-site gym, table tennis, board games, books library, and pet-friendly offices