Operations Lead

We are looking for motivated and experienced Operation leaders to deliver an amazing experience to our valuable customers.

Roles and responsibilities:

• Team Building
• Lead Operations closely in line with design and technology team.
• Communications with pickers, delivery people, and customers
• Solving day-to-day issues.

Job includes:

• Orientation for new team members and grabbers

• Encourage positive work environment

• Lead the team and set standards

• Order fulfillment efficiency improvement

• Act quickly and respond to shopper or customer issues

• Brainstorm new process improvements with design and technology team leads.

Requirements:

• Minimum 2 year plus customer service or sales experience
• Strong motivational and leadership skills
• Ability to deliver customer service that exceeds customer needs
• The job requires a lot of standing and walking in most cases inside the hypermarkets.
• Effective interpersonal and communication skills; organisation, planning, and prioritization skills
• Should be able to communicate clearly in proper English. Arabic is an added advantage.