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Freshdesk

DevOps Lead

Chennai , India
full-time

TLDR

Lead the DevOps team to enhance operational reliability through automation and effective management of complex production environments.

At Freshdesk, we are looking for someone who can lead the DevOps Team. 

 

Responsibilities include : 

  • Setting up our NOC team and manage them
  • Automating the Operation tasks
  • Working with engineering team to make informed decisions
  • Working with support team to make there life easy by providing tools to search logs etc
  • Working with monitoring products like splunk, Newrelic.
  • To make the overall operations simple and reliable
  • Implementing the security measures
  • Tools to troubleshoot production issues
  • Taking care of our DB architecture like replication, maintenance of shards etc

 

What you should have ?

  • 7+ years working in operations
  • Experience in working on highly scalable apps
  • Experience in troubleshooting the production issues
  • Experience in setting up teams and managing them
  • Ruby
  • Chef
  • Unix/ Shell scripting
  • Mysql 
  • Amazon web services is a plus

 

 Freshdesk

Freshdesk builds cloud-based customer engagement software designed to help businesses manage customer interactions across multiple channels. Targeting companies of all sizes, it offers a suite of tools that streamline support and enhance customer satisfaction. What sets Freshdesk apart is its focus on driving engagement through intuitive solutions that adapt to the needs of modern businesses.

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