Account Specialist

Zagreb , Croatia
Full-Time

We’re looking for someone that has a real passion for delivering exceptional service, and that is savvy with adapting their tone to suit the customer - you’ll need to be the person that can build great relationships with both the owner and the chef. Preferably you have some previous experience from working with data and have the ability to use it to strengthen our partnerships.

You must also be a team player and willing to chip in with tasks outside of the day-to-day - it’s important that we keep the ‘hands on’ ethos that has made our team what it is!

What You'll Be Doing

  • Driving and managing growth of our current venues.
  • Producing and presenting reports based on data.
  • Helping to improve Operational KPIs for your key accounts.
  • Working closely together with the Marketing team to plan and execute campaigns.
  • Analyzing the local market on an ongoing basis.
  • Solid experience from a previous account management role.
  • Excellent interpersonal skills with the ability to adapt tone to suit the audience.
  • Strong analytical experience and specific knowledge of analytical dashboards - for example, Looker or Power BI.
  • Structured, detailed and service-oriented.
  • Fantastic communication skills; you should be comfortable speaking with a wide range of different customers and stakeholders and know how to adapt your approach accordingly.
  • Passion for food and developing the best restaurants in town.
  • Experience from working with a CRM system is a plus.
  • Demonstrated experience from sales is a plus.
  • Fluent in Croatian and English

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page, and submit your application in English! 

About WoltAt Wolt, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from couriers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.Wolt is part of DoorDash (NASDAQ:DASH) and was founded in 2014 in Helsinki. With its 7,000 employees, Wolt makes it incredibly easy to get your favorite restaurants and stores delivered to you. Wolt operates in 27 countries and 200+ cities across the EU and Middle East, enabling our users to order food and other things from 50,000 restaurants and stores, delivered by one of our 100,000 delivery partners. In May of 2022, Wolt was acquired by DoorDash. Founded in 2013, DoorDash is the largest on-demand local delivery platform in the United States. We currently connect over 20,000,000 customers each month in more than 7,000 cities with more than 500,000 local businesses and restaurants. We deliver almost everything: delicious food from restaurants, grocery products, alcohol, convenience items, flowers, pet food and other retail categories like home or electronics. We operate in the United States, Canada, Australia, and New Zealand...and with Wolt, now in 27 new markets across the EU and Middle East too!

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