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Shutterfly is hiring a

Lead Account Specialist - School

Carmel, United States
Full-Time
Lifetouch has been the professional photography choice for schools and families for more than 80 years. Built on the tradition of “Picture Day” Lifetouch captures smiling faces, preschool through high school graduation. We also reach our customers through additional product lines including portrait studios, yearbooks, sports, events, and churches.   
   
The Lead Account Specialist serves as operational touch point and support for the sales function with a focus on host services and event management.   
  
Our Lead Account Specialists Enjoy:   
  • Paid training 
  • Competitive pay 
  • Seasonal bonus opportunity 
  • Authentic, appreciative company culture  
  
PRIMARY DUTIES AND RESPONSIBILITIES 
  • Provides direction, coaching, training and supervision of the Accounts Specialists.   
  • Audits and inspects the work of the Account Specialists to ensure all job tasks are being executed.   
  • Responsible for subject data accuracy, including understanding of requirements, customer service needs and job functions.   
  • Selects and inputs photo date(s) into the master calendar.   
  • Utilizing Salesforce, FOW and tracking tools to execute confirmation calls and receipt of subject data from hosts.   
  • Responsible for providing support for the sales function with a focus on host services and event management within group of dedicated accounts  
  • Track all progress on key tasks  
  • Assists in investigation and resolution for lab delays related to host issues.     
  • Always represents Lifetouch in a professional manner while adhering to all Company and area policies and displays confidence and professionalism even during times of stress and in difficult situations.  
  
MINIMUM GENERAL REQUIREMENTS   
  • Highschool diploma or equivalent and relevant post-secondary coursework/customer service training.  
  • 3 + years of customer service experience or an equivalent combination of education and experience.  
  • Intermediate to advanced computer skills, including using Google platform and Microsoft Office – Excel, Word, PowerPoint.   
  • Superior phone and customer service skills/etiquette.  
  • Excellent verbal, written, listening and interpersonal skills.   
  • Strong problem solving and organizational skills.   
  • Ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or angry customers.   
  • Ability to handle confidential information.   
  
If you’re interested in an exciting career with a collaborative team, we want to work with you!  
  
This position will accept applicants on an ongoing basis until filled. 
  
Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications, without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or other characteristic covered by law. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site. 
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