The Account Manager is a key member of the IWG account team, carrying responsibility for client service delivery, operational excellence, innovation and project management.  

The role will encompass the management and delivery of ITG’s service, the overall quality control of outputs, WIP management, project management, cost control and estimation, project briefing and support for the customer, weekly reporting and first line support for ITG’s technology platform.

The role features a mixture of marketing projects from artwork, digital, technology automation and print. This would be achieved through the support of a content creation studio at ITG HQ, Birmingham, UK and our tech-based studio in the Netherlands.

This Account Manager role will sit within the Service Marketing team within the account structure and will be part of a team of other account managers, channel experts and production operatives. You will report into the Senior Account Director.

Key Responsibilities:

Customer Service:

• Build and maintain strong relationships with key decision makers at IWG.
• Ensure that customer service levels are always above the agreed SLAs.
• Create and manage the daily WIP in conjunction with the ITG studio production team to ensure all customer deadlines are achieved.
• Ensure accurate capturing, estimating, invoicing and reporting of project costs.
• Support customer in the briefing process to ensure accurate and clear briefing into ITG production team to increase speed to market and reduce customer cost.
• Take key responsibility for QC on all outputs from ITG production team.
• Ensure consistent and accurate daily delivery of the ITG services provided to the customer.

Operational delivery:

• Ensure that both speed to market and overall costs are being constantly challenged and improved.
• Ensure that all projects have critical paths created and that these are managed in conjunction with customer marketing teams.
• Ensure that ITG are exceeding all KPI’s for the customer.
• Manage print projects through to delivery.
• Maximise profitability for ITG. Ensure you are aware of the role the revenue and profit play in the overall financial health of the account and wider business.

Customer Communications:

• Ensure that all customer communications are understood, actioned and communicated internally to the ITG production team.
• Appreciate on this account you will be dealing with different countries, different cultures and non-English native speaking clients so clear and strong communication is essential.
• Ensure you integrate into the customer marketing teams delivering seamless process and customer service experience.

MRM Platform:

• Ensure that the system is being utilised effectively by all teams within regional markets and that the information is always completely up to date.
• Provide first line support for the customer on any matters concern ITG’s MRM platform.

Requirements

• Multi-channel marketing experience is essential
• Fluent English speaker (other languages are a bonus)
• Strong communication skills, both written and oral
• Agency marketing expertise
• Understanding of print techniques and application for B2B purposes
• Highly motivated and ambitious client handling skills
• Strong planning and workload balancing skills
• Excellent project management skills
• Ability to deliver brief to studio teams
• Understanding of writing a content artwork or digital brief and outputs needed
• Ability to create and provide detailed operational reports when requested

Benefits

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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