Zuora Systems Manager

Preference will be given to candidates within a commutable distance of Avetta’s Calgary, AB office located at 255 5th Ave SW, Suite 1400, Calgary, AB T2P 3G6. This role follows a hybrid work schedule, with an expectation of three days in the office and two days working from home each week.

SUMMARY

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription software is used by 85k+ active customers in over 100 countries.  

The Zuora Systems Manager will lead the design, architecture, and implementation of all billing systems, with a strong focus on Zuora and related platforms. This role emphasizes leadership in managing billing system operations, integrations, and ensuring the systems’ scalability and efficiency. The Billing Systems Manager will lead a team, manage large-scale projects, and work cross-functionally to support strategic initiatives and drive continuous improvements in the billing ecosystem. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead the architecture and management of billing systems, with a primary focus on Zuora, ensuring seamless integrations and optimal performance. 
• Oversee system upgrades, new implementations, and software development projects, ensuring adherence to best practices. 
• Manage and mentor a team of billing system administrators, providing leadership in day-to-day operations and long-term strategic planning. 
• Drive system design improvements to support scalability, automation, and efficiency in billing processes. 
• Collaborate with Sales, and Product teams to gather requirements and deliver solutions that support business needs. 
• Support forecasting and budget projections by providing accurate billing data, identifying trends, and collaborating with Finance to ensure alignment between billing operations and financial planning. 
• Own the configuration of Zuora’s product catalog, including SKU creation, updates, and workflows to ensure accurate billing and reporting. 
• Ensure system integrity by managing pricing, discount configurations, and ensuring the accurate reflection of billing rules across customer segments. 
• Lead the investigation and resolution of complex billing system issues, working closely with IT and external vendors as needed. 
• Drive continuous improvement efforts in system performance, automation, and reporting. 
• Maintain compliance with financial regulations and data security standards. 
• Ensure 99.9% system uptime and seamless integration of Zuora with other financial platforms. 
• Drive successful completion of system design and implementation projects on time and within scope. 
• Maintain accurate billing configurations, including pricing and discounts, with minimal discrepancies. 
• Ensure high team satisfaction through effective leadership and mentorship. 

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• Graduate degree or equivalent industry certifications in a related field (e.g., Finance, Information Systems, IT). 
• 5 years of experience in billing systems management, with extensive experience in Zuora administration. 
• Strong technical background in billing system architecture, integrations, and system design. 
• Proven experience leading and managing teams, with excellent project management and leadership skills. 
• Expertise in designing, configuring, and optimizing Zuora, including workflow automation, product catalog management, and reporting. 
• Ability to manage multiple complex projects simultaneously, balancing competing priorities and deadlines. 
• Excellent communication and interpersonal skills, with the ability to collaborate across departments and manage relationships with external vendors. 
• Ability to remain calm under pressure, effectively prioritize competing demands, and maintain focus in high-stakes situations. 
• Strong analytical and problem-solving abilities, with a focus on continuous improvement and efficiency. 

To apply for the Zuora Systems Manager, Billing Systems position, please submit your online application by February 28, 2026, at 11:59 PM PST.

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