About the Role
Zone General Manager (Zone GM) is the single-threaded owner of business performance within a designated zone. This role is accountable for defining and executing Zone Strategy and leading Zone Business Operations to achieve and exceed success metrics and also operates as the “CEO of the Zone,” with end-to-end ownership across business growth, operations, and ecosystem development.
What you will do
Own end-to-end business performance of the zone, accountable for achieving/exceeding key metrics (growth, revenue, profitability, supply-demand health) as well as dominating market share.
Define and lead Zone Strategy, translating regional priorities into clear, actionable plans tailored to local market dynamics.
Drive Zone Business Operations excellence, ensuring strong execution across user growth, merchants and operations.
Act as the main integrator across cross-functional teams and ensure alignment with regional and HQ stakeholders.
Identify market opportunities, strengthen competitive positioning, and expand ecosystem partnerships (government, merchants, and communities).
Lead, coach, and build a high-performing team with strong ownership and execution discipline.
Leverage data and insights to make decisions, solve problems, and continuously optimize performance.
What you will need
Minimum 7 years of experience in business, operations, or general management roles with proven ownership of business performance/P&L.
Strong business acumen with the ability to balance strategic thinking and fast excellent execution.
Proven track record in driving results in fast-paced, high-growth or complex environments.
Experience in cross-functional leadership and managing diverse teams.
Strong analytical and problem-solving skills with a data-driven mindset.
Excellent stakeholder management skills, including external partners (e.g., government, merchants, communities).
Strong communication skills; fluent in Bahasa Indonesia and English.
About the Team
The zone team operates with a clear ownership structure, bringing together strategy and execution to drive business performance. Each zone is led by a Zone Lead, supported by a Zone Strategy Manager and a Zone Business Operations Manager.
The Zone Strategy Manager provides data-driven insights to shape strategic direction, while the Zone Business Operations Manager ensures strong execution on the ground and operational excellence. Together, the team works closely to translate strategy into tangible results in the market.
With full ownership of end-to-end performance, the team is accountable for how each zone grows, adapts, and delivers impact. Success depends on strong collaboration, clear direction, and the ability to respond effectively to dynamic market conditions.
About GoTo Group
GoTo is the largest digital ecosystem in Indonesia. GoTo's mission is to 'empower progress' by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.
The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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