ZEO Success Partner

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

The HR Business Partner (ZSP) is a key member of the ZEO Success team and serves as a strategic consultant and trusted advisor to business leaders within assigned client groups. This role partners closely with leaders to align and implement people strategies that support business objectives, enable organizational effectiveness, and foster a high-performance, inclusive culture.

As an HRBP, you will work at the intersection of business strategy and people outcomes supporting leadership development, talent planning, organizational design, and change initiatives in a dynamic, fast-growing environment. You will collaborate with HR Centers of Excellence (COEs) and other regional teams to deliver scalable, consistent, and impactful HR programs across the employee lifecycle.

This is a hybrid position, so you'll work both remotely and in the office. This role is based in Bangalore.

What you’ll do

• Develop and implement people and talent plans that support both immediate priorities and long-term business goals for assigned teams.
• Translate business priorities into actionable people initiatives.
• Demonstrate solid problem-solving skills by identifying practical solutions, driving them through execution, and ensuring they are followed through to completion.
• Partner with leaders to build strong, high-performing teams by providing guidance on performance management, leadership effectiveness, career development, and succession planning.
• Support business growth by helping leaders with team planning, role clarity, and effective people practice as the organization scales.
• Support the employee lifecycle, including handling employee relations matters and investigations with guidance, while ensuring alignment with ZEO Success Delivery practices and local compliance.
• Improve employee engagement and retention by analyzing insights from engagement surveys and other people data and working with leaders to create and execute action plans.
• Support talent and development initiatives by facilitating talent reviews, identifying learning needs, and enabling relevant learning and development programs.
• Reinforce Zuora’s culture by promoting core values and leadership behaviors and supporting leaders in building an inclusive and high-performance work environment.
• Work closely with HR COEs (Talent, Total Rewards) and regional HR partners to deliver a consistent and effective HR experience.
• Support key HR operations activities as part of the role, ensuring smooth and timely execution of employee lifecycle processes.
• Own and contribute to assigned HR projects and initiatives, working with stakeholders to support effective execution and continuous improvement.

Your experience

• 6-8 years of progressive HR experience, with exposure to HR Business Partnering or closely related roles.
• Experience supporting leaders and teams in a hi-tech or product-based organization.
• Demonstrated ability to advise and influence leaders across organizational levels.
• Strong data-driven mindset, with experience using people's insights to diagnose issues and inform solutions.

Nice to haves:

• Demonstrated ability to manage multiple priorities effectively in a dynamic, fast-changing environment while maintaining attention to detail.
• Comfort working with ambiguity and evolving business needs, with a solution-oriented and adaptable approach.
• Experience balancing strategic thinking with hands-on execution of HR initiatives.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• Paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.