Meltwater
Workplaces and People Operations Specialist
TLDR
Handle office operations and support the People team in a dynamic role that enhances workplace culture, compliance, and employee integration.
What We’re Looking For:
We are looking for a highly organized and proactive Office Manager and People Operations Specialist to support our Mexico City office. This dual role will be responsible for ensuring smooth people and office operations, managing vendor relationships, supporting cultural initiatives, and Workplace team projects including potential remote support of other office locations.
What You'll Do:
Office Management + Operations
- Oversee daily office maintenance and operations
- Liaise with building management and vendors for repairs, cleaning, and supplies.
- Handle incoming and outgoing mail and deliveries.
- Support office events by coordinating catering and supplies.
- Welcome and assist guests, ensuring smooth external appointments.
- Order, track and replenish office snacks and supplies as needed
- Maintain required workplace postings (labor law, safety requirements, evacuation maps).
- Support new hire onboarding by providing tour, desk assignment, providing building and office access as needed
- Support offboarding of employees leaving the company by collecting access cards and IT equipment if required
- Oversee the health and safety committee, which includes undergoing first aid, fire safety, and evacuation training, and ensuring compliance with local regulations (PIPC and CHS).
- Coordinate with Global Workplaces team on projects as needed
Human Resources
- Support People team by reviewing employment authorization documents and guide new hires with their onboarding tasks. Support local payroll documentation collection (e.g. proof of address, tax IDs, bank account details).
- Coordinate with the People team, employees and the benefits broker in supporting benefits enrollment.
- Assist with the food voucher program by coordinating with People Operations and distributing cards to employees.
- Support with immigration invitation letters for Mexico.
- Maintain employee files in accordance with Mexican labor requirements.
- Coordinate and help organizing mandatory trainings (e.g. workplace safety, harassment prevention, emergency exit plans)
- Maintain accurate records for food vouchers and other statutory benefits.
- Ensure proper storage of sensitive documents is maintained
What You'll Bring:
- 3+ years of administrative, people operations or office management experience preferred.
- Proficient in GSuite and MS Office suite.
- Detail-oriented and able to work independently.
- Strong organizational and problem-solving skills
- Spanish and English proficiency
- Experience with Mexican labor or office compliance
- Experience working with global teams
- Availability for occasional early/late meetings (if needed due to time zones)
- Proactive and customer-service oriented
What We Offer:
- Enjoy private health insurance through MetLife for you and your dependents, complementing your state medical coverage
- Benefit from a company-matched Savings Fund to help you grow your financial security
- Receive monthly grocery vouchers to support your everyday essentials
- Enjoy an additional day off on your birthday, promoting a healthy work-life balance
- Complimentary CalmApp subscription for you and your loved ones because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Where You'll Work:
Our beautiful new office located at:
Lago Alberto Street #375
Office 201
11320, Mexico City
When You'll Join: ASAP
At Meltwater, we believe that when you have the right people in the right environment, great things happen.
Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.
Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.
We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.
We are Meltwater. Inspired by innovation, powered by people.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.
Benefits
Flexible Work Hours
Energetic work environment with a hybrid work style, providing the balance you need
Health Insurance
Enjoy private health insurance through MetLife for you and your dependents, complementing your state medical coverage
Professional Development Opportunities
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Meltwater provides a suite of AI-powered media intelligence tools that empower organizations to glean insights from online data, enhancing their decision-making and brand strategy. Serving over 27,000 customers globally, Meltwater stands out by combining innovative technology with a deep understanding of industry narratives.
- Founded
- Founded 2001
- Employees
- 500+ employees
- Industry
- Internet Software & Services
- Total raised
- $240M raised
People Operations Specialist