Workplace Operations & Engagement Analyst (1 Year Contract) - Kuala Lumpur

About Agoda:

Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travellers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.  

Get to Know our Team: 

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family. 

The Opportunity:

Our Workplace Operation Analyst are responsible for creating a workplace environment where our employees in our local office feel safe, secure, connected and inspired.  The goal is to develop an inclusive culture that attracts and retains Agoda’s talented employees.

In this role, you will be responsible for delivering a diverse range of projects from delivering on workplace experience needs and enhancing our safety programs to supporting employee on- and off-boarding and organizing inspiring employee activities and events.

Job Summary

As part of the People Team, the Workplace Operations & Engagement Analyst will play a key role in managing & ensuring seamless daily operations of the office & facilities, leading engagement initiatives, while actively fostering a vibrant, engaging, and positive culture for our employees. This role is designed for someone who can co-lead with the managers, take ownership during absences, and continuously drive improvements in both operations efficiency and employee engagement. The ideal candidate will have experience in multinational corporations (MNCs) and a proven track record in blending operational excellence with creative employee engagement strategies.

In this Role, you’ll get to: 

1. Ensure the smooth running of the office (and to some extent, other local offices) including:

• • Manage relationships with external partners, e.g., building management, vendors for storage, cleaning, catering and other office-related activities and needs.
  • Negotiate and manage vendor contracts, e.g. Work with vendors to get bids, determine best fits for budget and project goals.
  • Plan, organize and execute office events, projects, operation & activities planning, initiatives to promote employee’s engagements, positive office culture, celebration, town hall, CPR/fire evacuation training, annual, social party& etc
  • Manage upkeep of office and facilities supplies and related budgets.
  • Manage logistics of office reorgs and moves.
  • Manage other ad-hoc administrative requests and operative tasks within the office.
  • Enhance administrative processes by identifying improvements and implementing solutions that save time and improve accuracy.
  • Manage initiatives related to security and business continuity.
  • Support procedures for visitors; Create a brilliant first impression by coordinating front-desk activities, offering administrative support and welcoming employees and visitors.
  • Assist with government reporting, compliance activities and any government paperwork where needed.
  • Partner to deliver creative and effective employee events, campaigns, and engagement initiatives that excite our employees in our local offices.
  • Partner across teams to plan, organize, and coordinate business events both on- and off-site.
  • Organize office activities and events, manage associated budget and catering or other needs.
  • Create and implement strategies to enhance employee engagement, satisfaction, and retention.
  • Manage internal communication channels to keep employees informed and engaged.
  • Coordinate CSR initiatives that align with company values and engage employees.
  • Organize volunteer opportunities, donation drives, and sustainability efforts.
  • Conduct new hire orientations and assist with new hire onboarding and process for departing employees.
  • Communicate with a range of internal stakeholders, including our global People Team, CEG, TD, IT and business stakeholders.
  • Serve as culture ambassador including:
    • Leading by example to promote and embody our working environment that showcases our diverse, unique culture.
    • Prepare photographic and video material to share internally and externally.
    • Handle additional responsibilities that may be assigned based on company strategy, operation, and activities.

What You’ll Need to Succeed:

EXPECTATIONS - BEHAVIORS AND VALUES

In order to be successful in this role, you must have: -

• MUST have minimum 5 years in handling office administration, facilities & event management, manage & take lead in activities/able to build hype, creative in providing good working environment/experience to employees in office & office administration. Ideally have MNC & proven track record blending operational excellence
• Proven experience in office administration, engagement, or related roles
• Proficiency in Microsoft Office, Excel with aptitude to learn new software and systems
• Strong ability to multitask, great planning skills to set priorities & able to handle multiple assignment/projects.
• Highly organized with strong project management skills and the ability to work independently.
• Talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment.
• Exceptional interpersonal skills, attention to details, problem solving, negotiation, listening & etc.
• Great attention to details & ability to meet tight deadlines.
• Excellent communication skills, both oral & written skill in English
• Passion for anticipating and delivering a high level of customer service to both internal employees and external visitors
• Creative mindset with energy to deliver new employee experiences and events.
• Proactive, sense of responsibility, possesses the ability to multi-task and be resourceful.
• Natural-born collaborator, confident in managing a range of stakeholders.
• Able to work in fast paced environment with 4 Agoda values. Move Fast, Take ownership, Be The Best, Experiment & Measure with high level of integrity & discretion.
• Face of the office and the company (Professional appearance & well-mannered in all aspect)
• Positive, can-do attitude & passion to change things for better/improve efficiency, focused on delivering creative, high-quality solutions.
• Strong ability to maintain confidentiality and handle sensitive information with discretion
• Diploma or Degree holder in any field
• Punctual
• Team player