Workplace Experience Receptionist

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.  At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary: Reporting to the Manager, Workplace Experience and working closely with the Corporate Facilities and the Real Estate Team this position is responsible for the coordination and facilitation of PointClickCare’s visitor, customer, and employee experience. The role demands a high level of multitasking between various systems such as visitor & vendor management software, telephone system, e-mail correspondents, appointment management, etc. In order the meet these expectations. Key Receptionist Responsibilities:

Answering incoming switchboard calls from potential clients & customers, transferring to various departments as required

Greeting and appointment coordination of all visitors and vendors attending the office   

Proficient knowledge of PointClickCare’s corporate structure, departments, and products in order to facilitate and assist customers and employees seeking direction

Manage the sign in/out process of all visitors and vendors onsite

Organization and facilitation of onsite event guest registration

Supervision and facilitation of employee’s office bookings and health screening

Inventory and ordering of all electronic badge accessories

Monitoring of the office First Aid Room usage and coordination of sanitation as required

Key control of all visitor, vendor, and temporary employee badges including follow up on any missing items.

Formatting proofs and ordering of all corporate business cards and name tags

Coordination and ordering of all corporate flower and employee paternity gift packages

Management of PointClickCare’s employee corporate discount program including but not limited seeking out new and renewing existing discounts, website upkeep, and data tracking.

Format and uploading of the company wide internal community Power Point slides for all corporate offices

Internal management and distribution of all external time sensitive faxes

Ensuring the Reception area is kept in a clean and organized manor

Upkeep and organization of all key contacts and phone numbers

Creation and upkeep of the reception manual to ensure all information current

Training of all Reception relief staff

Assist other departments and Executive Assistance with various one-off administration projects as required       

Key Mailroom Responsibilities:

Manage, notify and distribute all incoming and outgoing mail/parcel deliveries

Organize and facilitate centralized receiving of packages 

Track and record incoming parcel deliveries

Oversee postage machine supplies, maintenance and funds reports 

Manage and maintain all courier and shipping accounts 

Inventory and stock all paper, office and shipping supplies. 

Ensure mailroom is neat and organized 

Creation and upkeep of the mailroom manual and Standard operating procedures 

Training of all mailroom relief staff 

Required Skills & Experience:

An equivalent combination of relevant education and experience with a preference for a Diploma in a relatable subject

Extensive experience dealing with clients & customers preferably in an environment where problem solving is required

Ability to assist employees, clients, and visitors with emphasis of outside the box thinking when required

Must be self-motivated with strong multitasking and organizational skills

Effective written and verbal communication, interpersonal, problem solving skills

Computer proficiency with Microsoft 365 products