Help empower our global customers to connect to culture through their passions.

Workforce Management Reporting Analyst

Team/Department: Customer Service

About The Role

As a Workforce Management Reporting Analyst in Customer Service you’ll be an integral member of an exciting, hyper growth company as we continue to expand our service globally. If you enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you!

The Workforce Management Reporting Analyst will play a crucial role in helping build out and analyze a vast amount of data for Customer Service. They will analyze data sets, provide reporting, and formulate insights that will be actionable for the business.

What You'll Do

Gather data, clean, analyze, filter, aggregate WFM and Operational reporting to drive improved effectiveness
Work with the Customer Service WFM team to develop reporting and dashboards to enhance data visibility and drive actionable insights
Automate and streamline reporting and data consolidation across multiple platforms
Effectively communicating your insights and plans to cross-functional team members and leadership.
Work with BI Developers to make dashboards.
Assist Workforce Management team with activities such as scheduling, forecasting, real-time management

About You

Minimum of 2 years of experience in data analysis, reporting development, business metrics, or a related field.
Bachelor’s degree is a plus.
Advanced subject matter knowledge in reporting, data, contact center and workforce management analysis.
Analytical, organizational, problem solving and critical thinking skills.
Advanced proficiency in Excel including creating spreadsheets, complex formulas, pivot tables, macros, etc.
Proficiency in SQL or similar tool preferred
Proficiency in utilizing BI reporting tools such as Tableau, MS Power BI, Looker etc preferred
Completed end-to-end data analysis projects.
Mathematical and Statistical expertise to drive business decisions..

About StockX

StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at www.stockx.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time. StockX may utilize AI to rank job applicant submissions against the position requirements to assist in determining candidate alignment.

Workforce Management Reporting Analyst

TLDR