Workforce Analyst - (Remote - US)

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Workforce Analyst in United States.

As a Workforce Analyst, you will play a vital role in managing and optimizing staffing for multiple teams within Marketplace Operations. Your primary focus will be to forecast staffing needs, ensure real-time resource allocation, and support the scheduling process to meet both volume and initiative-based requirements. You will work closely with cross-functional teams to identify staffing gaps and recommend improvements for better service levels. This role requires you to be data-driven and detail-oriented while collaborating with leadership to ensure operational efficiency.

Accountabilities:

• Collaborate with Marketplace Operations and BPO teams to forecast staffing needs, covering short-term to long-term timeframes.
• Lead efforts to implement and optimize the Playvox Workforce Management tool to improve forecasting accuracy.
• Adjust staffing and scheduling during shifts to manage volume surges and unexpected distribution changes.
• Conduct proactive analysis to identify coverage gaps and recommend adjustments to improve operational efficiency.
• Monitor key performance metrics and provide insights to ensure effective scheduling and adherence to service level agreements (SLA).
• Work with leadership to prepare for anticipated volume spikes, such as during sales or major events, and make necessary staffing adjustments.

Requirements

• 2+ years of experience in supporting scheduling efforts for large, hourly coverage-based teams (50+ agents or more) across multiple timezones.
• Experience with Workforce Management software, such as Playvox, Verint, or similar tools.
• Strong understanding of workforce management metrics (e.g., service levels, adherence, handle times, and occupancy).
• Detail-oriented with the ability to quickly diagnose and recommend solutions to staffing issues.
• Ability to effectively communicate and collaborate with stakeholders of varying seniority.
• Flexible working hours, with a shift starting no later than 8 am PT, Monday through Friday.

Benefits

• Equity stake in the company
• Flexible work environment (remote or in-office)
• Work-from-home stipend for office setup
• Unlimited Paid Time Off (PTO)
• Up to 16 weeks of fully-paid family leave
• 401(k) matching program
• Student loan support resources
• Health, vision, dental, and life insurance
• Up to $25k towards family building and reproductive health services
• Gender-affirming care support program
• $500 annually for wellness expenses
• Subscriptions to Headspace, Headspace Care, and One Medical
• $120 per month for live event tickets
• Annual subscription to Spotify, Apple Music, or Amazon Music

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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