Workflow Automation Associate

Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?

The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!

Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed!

Workflow Automation Associate

Job Summary

The Workflow Automation Associate supports the design, development, and maintenance of workflow automations that improve operational efficiency across departments.

This junior-level role works closely with internal teams and senior stakeholders to integrate systems, automate manual processes, maintain data accuracy, and support reporting and notification workflows.

This position is ideal for someone with a strong interest in automation, systems integration, and AI-assisted workflows who wants to grow in a fast-paced, technology-driven environment.

Key Responsibilities

• Build, maintain, and support workflow automations using n8n, Zapier, and Microsoft Power Automate
• Assist with integrating and syncing data across platforms using APIs, webhooks, and automation tools
• Maintain and clean data used for automations, reporting, and dashboards to ensure accuracy and reliability
• Support the creation and maintenance of Power BI dashboards and automated reports
• Configure notification-based workflows for approvals, status updates, and system events
• Assist in developing and maintaining AI-powered automations for document processing, summaries, and analysis
• Support employee lifecycle automations (onboarding, updates, offboarding)
• Respond to automation requests and issues from different departments in a timely manner
• Create and maintain documentation, SOPs, and process guides for automations
• Participate in meetings, walkthroughs, and internal knowledge-sharing sessions

Required Skills & Qualifications

• Basic experience with workflow automation tools (n8n, Zapier, Microsoft Power Automate, or similar)
• Familiarity with API integrations, webhooks, and HTTP requests
• Working knowledge of Microsoft Excel (formulas; scripting is a plus)
• Exposure to Power BI or other reporting/analytics tools
• Basic understanding of AI / LLM tools (e.g., OpenAI, Llama, Gemini) is an advantage
• Familiarity with platforms such as monday.com, HubSpot, SharePoint, Google Workspace, or similar tools
• Basic programming or scripting knowledge (JavaScript, HTML/CSS, or similar) is a plus
• Strong attention to detail and willingness to learn new technologies

Soft Skills

• Strong problem-solving and analytical skills
• Clear communication and collaboration skills
• Ability to follow requirements and ask clarifying questions
• Organized, proactive, and detail-oriented
• Comfortable working with multiple teams and systems

Nice to Have

• Experience with Power BI dashboards
• Exposure to AI automation or prompt engineering
• Experience supporting documentation or compliance-related workflows

What We Offer

• Hands-on experience with real-world automation and AI solutions
• Exposure to cross-department systems and executive-level workflows
• Learning and growth opportunities in automation, data, and AI
• Collaborative and supportive team environment

Benefits:

Our benefits package is designed for full-time roles. For part-time/project-based roles, some benefits may or may not apply and will be discussed during the interview.

Core Benefits:

• HMO on Day 1 + Free coverage for 2 dependents after 2 years
• Life Insurance
• Government-mandated benefits
• 20 Annual Leave Credits
• 13th-month pay
• Birthday & Bereavement Leave

Onsite/Hybrid Extras:

• Travel Subsidy
• Staff House Accommodation (within certain distance)
• Free Shuttle Service
• Free Lunch & Uniform
• Perfect Attendance Bonus

For All Employees:

• Onboarding Training
• Monthly Engagement Activities
• Birthday Gift & Weekly Treats
• Christmas Hamper & Anniversary Gift
• Opportunity to Travel

💰 Referral Bonus

Refer a friend and get up to PHP 8,000 via GCash for every successful hire in this role!

• Grad trainees, junior, entry-level, and admin positions: PHP 3,000
• Intermediate positions: PHP 5,000
• Senior and hard-to-fill positions: PHP 8,000

Referral link: https://rb.gy/u35c6