Workday/ UKG Change Management Lead

Union: Non-Union
Number of vacancies: 1
Site: Toronto General Hospital
Department: People & Culture
Reports to: Program Director
Hours: 37.5 per week
Status: Temporary Full-Time, until December 2027
Closing Date: December 31, 2025

Position Summary

The Workday/UKG Change Management Lead will report into the Program Director. This position will play a key role in ensuring project objectives are met on time and budget by developing change management strategies and plans that maximize end-user adoption and usage of the Human Capital Management (HCM), Payroll, Workforce Management (WFM) and minimize resistance. They will focus on the people side of change, and will work in conjunction with other change agents across the hospital, and provide direction to assigned change management resources. They will need to work through and influence many stakeholders in the organization to succeed.

The Change Management Lead will also act as a coach for senior leaders and executives in helping them fulfill their role of change sponsors, and with project Champions representing various departments in helping them fulfill their role of change agents. They will support project teams in integrating change management activities into their project plans and will provide direct support and coaching to front-line managers and supervisors.  Finally, as change is constant and not restricted to large scale projects, the Change Management Lead will be responsible for designing change management education on a broad scale to increase the skills, knowledge, and understanding of how change affects individuals and what to expect.

Duties

• Apply evidence-based change management methodologies and ensuing practices to support adoption of the Workday/UKG systems across UHN, to develop the change management strategy and framework and tactical plan;
• Lead the implementation of the change management strategy for the Workday/UKG project based on awareness of specific projects and the groups being impacted by the change;
• Based on the change being proposed, determine the best approach to implement given the hospital and/or department culture and requirements;
• Continue to keep current on change management research to apply new approaches to projects and analyze their impact and success;
• Integrate change management activities into the Workday/UKG project and apply the change management methodologies;
• Assess the change impact analysis, conduct readiness assessments and identify key stakeholders;
• Evaluate change impact results and present findings in a logical and easy-to-understand manner, resulting in a set of actionable and targeted change management plans – including a communication plan, sponsor roadmap, stakeholders assessment, coaching plan, training plan, resistance management plan and post go-live user adoption monitoring and sustainability plan;
• Ensure alignment with Change Management Methodologies and Corporate Communication principles by working closely with Organizational Development/Human Resources in the formulation of particular plans and activities to support project implementation;
• Support the design, development, delivery and management of communications for the Workday/UKG project in alignment with the overall change management strategy;
• Create two-way communication forums and mechanisms to gather stakeholder feedback and input for consideration at all stages of the project e.g. kick-off, design, build, user acceptance testing and go-live, and to assess levels of stakeholder acceptance throughout the project;
• Be an active and visible coach to Workday/UKG project champions, front-line leaders and executives who are change sponsors.  From the initial change phases to implementation, assist leaders in their role as change agents and in stakeholder engagement practices;
• Support training efforts by providing input, document requirements and support the design and delivery of training programs;
• Create and manage measurement systems to track adoption, utilization and proficiency of changes initiatives;
• This position will oversee other stakeholders in a number of indirect reporting relationships.
• This role may be required to attend assigned vendor training courses.

• 5-7 years of experience in developing, implementing and leading Change Management plans for large-scale ERP systems implementations in a healthcare/hospital setting is required;
• Undergraduate degree or equivalent combination of experience and education is required;
• An advanced understanding of how people respond to change and the change process;
• Experience and knowledge of change management principles and methodologies;
• Familiarity with project management approaches, tools and phases of the project lifecycle;
• Advanced MS office and other software tool skills required to develop effective presentations, communications and training/learning solutions; 
• Advanced training and/or certification in a Change Management methodology is required;
• Workday Human Capital, Payroll and UKG scheduling experience in a healthcare environment is required;
• Exceptional presentation, facilitation and communication skills – both written and verbal;
• Adaptability, flexibility and high degree of resilience;
• Strong work ethic;
• Experience working in large-scale and complex project team environment, with multiple and varied stakeholder groups;
• Draw upon expert level negotiation skills, and conflict resolution strategies, to work with external and internal stakeholders, obtaining buy-in and support to ensure the success of projects and achievement of win-win strategies for all parties;
• Excellent active listening skills;
• Ability to clearly articulate messages to a variety of audiences;
• Ability to establish and maintain strong relationships;
• Ability to influence others and move toward a common vision or goal;
• Flexible and adaptable; able to work in ambiguous situations;
• Resilient and tenacious with a propensity to persevere;
• Forward looking with a holistic approach;
• Organized with a natural inclination for planning strategy and tactics;
• Problem solving and root cause identification skills;
• Able to work effectively at all levels in an organization;
• Must be a team player and able to work collaboratively with and through others;
• Acute business acumen and understanding of organizational issues and challenges.
• Other certification (PMP, Lean/Six Sigma Black Belt, ITIL, IIBA) is an asset.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.