Work Student - Technical Support/Customer Care (Cloud & Azure)

Customer Care / Technical Support Work Student (Cloud & Azure)

Location: Zwolle

Type: Work Student (Full-time or part-time)

Duration: 3–7 months (flexible)

Start Date: ASAP

Are you eager to jumpstart your career in Cloud engineering, technical support, and Azure? Looking for a place where learning meets hands-on experience? At Intercept, we’re offering an exciting opportunity to gain real-world experience in cloud infrastructure, automation, and customer success while adding real value from day one.

Join our team as a Customer Care / Technical Support and become part of an energetic community of cloud professionals while learning directly from Azure-certified experts. This internship is an ideal starting point for someone with a foundational technical skillset  and ready to build extra technical knowledge!

We're looking for someone who can absorb part of our ticket workload, collaborate closely with DevOps teams, and who knows - Maybe grow into a future engineer?

About Intercept:

At Intercept, we empower software-driven organizations to operate faster, more efficiently, and securely in the Azure Cloud. We are recognized by Microsoft and our customers for our deep expertise and strong culture. We call ourselves Interceptors, and we work like a team of superheroes, supporting each other and our clients with passion, innovation, and flexibility.

What You'll Be Doing:

As a Work Student on our Customer Care Team, you’ll be guided by experienced professionals and work alongside them to:

• Act as the first point of contact for incoming support tickets, analyzing, prioritizing, and attempting resolution where possible.

• Handle tickets from start to finish when appropriate, and escalate complex issues to our DevOps teams while keeping customers informed.

• Take over the handling of specific tickets from the DevOps team to free up their workload, contributing to faster resolutions and happier customers.

• Work on ticket-based challenges that add value for our clients, such as SSL certificate renewals, license management, and access control.

• Learn to work autonomously and independently in a remote-first & flexible company where self-direction and ownership are essential.

Requirements

Who You Are:

We don’t expect you to know everything but we’re looking for someone eager to grow, fast learner & who thrives in a fast-paced, autonomous environment.

You are:

• A student in IT, Computer Science, Engineering, or a related field.

• Interested in Microsoft Azure and cloud technologies.

• Someone with basic technical skills either theoretically or practically

• Strong communicator! Confident working with clients and colleagues across Europe.

• Proactive, responsible, and capable of working independently without constant supervision.

• Fluent in English  and Dutch.

What We Offer:

At Intercept, you will be a valuable part of our mission and team.

Here’s what you can expect:

• Real ownership of support tasks that lighten the load for our DevOps teams.

• Exposure to cloud operations and Microsoft Azure infrastructure.

• Remote first and Flexible work environment.

• A fun, collaborative company culture with regular digital team hangouts and inperson events like Wintercept and Interceptival.

• Potential to transition into a junior engineering role in the future.