Work Management Consultant

About Datacom

With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields – smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.

About the Role

Our client list is long ranging across almost every industry including government, finance, transportation, utilities and more. We are growing our Work Management practice with Partners like Monday.com, Asana & Adobe Workfront after success over the last 4 years and we have had the opportunity to build and implement great organizational change for our customers to revamp their internal processes and tools around project management, services management, marketing and procurement workflows. We’re proud of our clients and we’re proud of the work we do for them.

We’re looking for people that want the challenges of working with diverse clients, high paced consulting and development using the latest technologies and techniques and delivering high quality applications that make our clients happy. We want people passionate about delivering innovative solutions. If you’ve already achieved great results in your career and want to extend to new clients, teams, and tools then this is probably the right opportunity for you.

Role Responsibilities

Pre-sales activities are crucial for our team as they help identify client needs, pain-points, and build strong relationships. This enables us to secure projects and ensures smooth project delivery by aligning client expectations from the outset.

As a Work Management Consultant, you’ll be responsible for the following day-to-day activities:

• Engaging with clients to thoroughly understand their use cases and accurately capture their requirements.
• Develop and conduct tailored platform demonstrations based on client needs.
• Create detailed estimates, project timelines, and commercial proposals aligned with client requirements.

Project delivery includes discovery and design phases, implementation with iterative changes based on feedback, comprehensive user training, and providing support during go-live. Our team collaborates closely with clients throughout the process to ensure their satisfaction and the successful delivery of project outcomes.

As a Work Management Consultant, you’ll be responsible for the following day-to-day activities:

• Collaborating with customers to establish effective communication and workflows throughout the project.
• Conducting a discovery phase to confirm and refine customer requirements in partnership with the client.
• Implement solutions, perform testing, and engage in demonstration/feedback cycles.
• Develop training materials and deliver comprehensive user training.
• Provide user support during go-live activities to ensure a smooth transition.
• Working with project management and our partners to ensure the successful delivery of projects.
• Conducting regular meetings with customers to ensure continued satisfaction and smooth operation.
• Collaborating with clients to identify enhancements and resolve any issues.
• Delivering enhancements to the existing solution.
• Providing training for new users to ensure they are fully equipped to use the solution effectively.

Our team provides on-going support for our customers once project delivery has been completed, this is very important to maintain and grow our relationships with our customers.

Requirements

Experience:

• 2+ years of experience as a consultant implementing work management solutions with platforms like Monday.com, Asana & Adobe Workfront
• Attention to detail.
• Excellent communication skills.
• Work well within a team environment.
• Proficient in English.


Nice To Have/Desirable

• Business Analysis experience
• Project delivery lifecycle experience 


Skills:

• Client Engagement: Ability to effectively communicate and build strong relationships with clients to understand their needs and requirements.
• Technical Proficiency: Strong understanding of work management platforms and related technologies.
• Analytical Thinking: Ability to analyse client requirements, translating them into effective solutions.
• Problem-Solving: Proficiency in identifying issues and developing practical solutions.
• Training and Support: Experience in creating training materials and providing user training and support.
• Adaptability: Flexibility to adapt to changing client needs and project requirements.
• Collaboration: Strong teamwork skills to work effectively with internal teams and clients.
• Attention to Detail: Ensuring accuracy and thoroughness in all aspects of project delivery and support.
• Time Management: Ability to manage multiple tasks efficiently, delivering to deadlines.

Benefits

Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment