We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
Responsibilities:
Build and maintain short- and long-term staffing plans based on forecasted volumes and business priorities.
Analyze productivity, performance, and capacity data to recommend staffing adjustments and improve efficiency.
Oversee scheduling, real-time management, and adherence to ensure coverage meets demand.
Partner with CS Operations, HR, and Finance to balance headcount, cost, and performance targets.
Provide regular reporting and insights to leadership to support strategic decision-making.
Continuously improve workforce planning processes, leveraging data and automation tools where possible.
Requirements:
Bachelor’s degree in Business Administration, Economics, Operations Management, or a related field.
3+ years of experience in workforce management, capacity planning, or real-time operations within a contact center or service organization.
Strong analytical and problem-solving skills, with the ability to interpret complex data and translate insights into actionable workforce strategies.
Proficient in Excel or Google Sheets; experience with Workforce Management (WFM) tools such as NICE, Verint, Calabrio, or Zendesk WFM is a strong plus.
Solid understanding of forecasting, scheduling, and intraday management principles.
Ability to prepare and deliver clear, data-driven reports and recommendations to stakeholders.
Excellent communication and collaboration skills, working effectively with Operations, HR, and Finance teams.
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
Proactive and process-driven, with an interest in automation and continuous improvement of workforce planning practices.
What you will get in return:
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
