Summary:
The selected candidate will prepare hardware to start the testing process by deploying the requested images, and installing the requested software and all prerequisites/dependencies. The selected candidate will occasionally need to work with various support teams while troubleshooting issues.
Required Experience:
- Experience imaging workstations via Pre-boot Execution Environment (PXE)
- Experience deploying hardware
- Experience installing and troubleshooting the installation of software via various methods
- Knowledge of workstation and laptop components
- Experience with Windows 7 and Windows 10
- Experience troubleshooting Operating System related issues
- USB technology and how it is used in HW, such as a PC, laptop, or other device
- IP issues for workstations/switches such as static versus DHCP assignment
- Experience with Network Access Control (NAC)
- Experience tracking work in ticketing systems, such as BMC Remedy
- Ability to work effectively with little direct supervision and the ability to research and address unique hardware/software technical problems is required
- Provide technical support to end users and install the software application as needed by developers on physical and virtual machines
Desired Experience:
- Experience utilizing System Center Configuration Manager (SCCM) or other deployment tools
- Experience imaging workstations using a deployment tool, such as SCCM or MDT
- Experience in creating and moving computer object in Active directory or Quest Active Roles.
Job Duties:
- Designate and assign hardware to a specific test case
- Image hardware with specified baselines
- Install software to be tested, along with any prerequisites or dependencies
- Verify that software has been successfully installed via instructions provided from developers
- Troubleshoot all imaging/software/hardware related issues
- Communicate with various support teams as needed to prepare test cases
- Prioritizes tasks appropriately
- Create new and update existing documentation detailing procedures and processes
- Maintain a professional manner when dealing with users, clients, colleagues and managers
- Willing to take on new responsibilities to meet changing business demands
- Attention to detail when performing job functions
- Develop and execute systems documentation and a basic set of operating procedures for the day-to-day maintenance of systems
- Strong written/verbal communication skills, critical thinking, problem solving and troubleshooting skills
- Provide technical support to end users and install the software application as needed by developers on physical and virtual machines
Certifications:
-
Desired: Technical certifications (A+, Network+, Microsoft Windows 7, Windows 10 Certifications, or similar)
Education & Special Training:
Bachelor’s degree in technical field preferred.
- Applicant selected will need to be a U.S. citizen and subject to a government background investigation.
- KeyLogic is proud to be an EEO/AA employer M/F/D/V.
