At Shinesty, our mission is to force the world to take itself less seriously. We make people laugh first and sell second. Our mothers don’t always approve of what we do, but the millions of people we’ve entertained over the years do.
We’re scaling our wholesale business and looking for an execution-focused Sales Operations Coordinator to help keep the engine running smoothly as we grow.
This role is for someone who gets things done, thrives on organization, and takes pride in accuracy and follow-through.
The Sales Operations Coordinator supports the wholesale sales team by executing day-to-day sales operations. You’ll manage workflows, maintain systems, resolve issues, and keep information moving across teams.
This is not a strategy role. It’s a hands-on, detail-driven position for someone who enjoys making chaos orderly and ensuring nothing falls through the cracks.
What You’ll Do
Order & Fulfillment Coordination
- Manage wholesale orders across systems (NetSuite, NuOrder, Faire, MarketTime)
- Track orders from placement through shipment and delivery
- Coordinate with Fulfillment and Operations to resolve order or inventory issues
- Ensure order accuracy and on-time execution
EDI Execution & Support
- Monitor EDI order flow and error queues daily
- Resolve EDI errors and exceptions within defined timelines
- Track and document EDI chargebacks and resolutions
- Coordinate fixes with internal teams when issues repeat
Systems & Data Management
- Maintain accurate customer, product, and order data across wholesale systems
- Set up accounts, update catalogs, and manage access for sales reps
- Support testing and rollout of new tools or workflows
Reporting & Tracking
- Prepare and distribute recurring sales and operations reports
- Maintain trackers for orders, inventory, forecasts, and tasks
- Ensure reports are accurate and delivered on time
- Flag issues or inconsistencies for leadership review
Sales Rep Support
- Provide operational support to sales reps (catalog links, order questions, system help)
- Ensure reps are using current tools and materials
- Route escalations to the right internal team
- My birthday is 4/20
Catalog & Merchandising Coordination
- Coordinate catalog creation and updates with Merchandising
- Monitor catalogs to ensure sold-out or discontinued items are updated
- Distribute updated digital and printed catalogs to reps
Trade Show & Sales Support
- Coordinate timelines, materials, and systems support for trade shows
- Assist with post-show order follow-up and reporting
Requirements
What We’re Looking For
- 2–5 years experience in sales operations, order management, or sales support
- Strong organizational skills and attention to detail
- Comfortable working across multiple systems and spreadsheets
- Able to juggle multiple priorities and meet deadlines
- Clear communicator who follows through
- Experience with ERP, order management, or CRM systems a plus
- Wholesale, apparel, or consumer products experience preferred
Why You’ll Like This Role
- Clear expectations and ownership
- Direct impact on a fast-growing wholesale business
- Opportunity to grow into more responsibility over time
- Work with a smart, scrappy team that values execution
How Success Is Measured
- Order accuracy and on-time fulfillment
- Speed and accuracy of EDI issue resolution
- Clean, reliable data and reporting
- Consistent follow-through on tasks and deadlines
- Positive feedback from sales reps and internal partners
Benefits
- Flexible PTO, no accrual needed
- Hybrid with the expectation of being able to be in the Denver office ~80% of the time
- Flexible working hours — focus on results, not clock time
- Access to all tools and resources required to be successful
- A collaborative team that works hard, has fun, and takes pride in doing both
