At SumUp, we’re building the world’s first truly global card acceptance brand to empower small businesses everywhere. Today, more than 4 million merchants in over 35 countries rely on SumUp to get paid and grow.
Our Workforce Management team ensures that every merchant gets the support they need—when they need it.
As our first dedicated Short-Term Forecasting Analyst, you will bridge the gap between long-term capacity planning and day-to-day execution, turning data into staffing insights that keep our operations running smoothly.
You could be the missing link that helps us deliver great service while controlling cost.
Build and update 1–8 week forecasts for volumes, AHT, and staffing needs, adapting quickly to changes.
Track forecast accuracy, investigate variances, and refine models for continuous improvement.
Translate forecasts into staffing requirements, highlighting gaps and recommending solutions.
Consolidate key drivers (holidays, campaigns, releases, attrition risks) into a unified event calendar.
Partner with Real-Time Management and Operations to align staffing when volumes shift.
Experience creating short-term or intraday forecasts in a contact center or service environment.
Strong analytical mindset with skills in Excel/Google Sheets and familiarity with SQL or WFM tools.
Ability to translate data into actionable staffing insights for different stakeholders.
Knowledge of accuracy metrics (MAPE/WAPE, bias) and how to use them for improvement.
Curiosity to test new techniques and drive continuous improvement in forecasting.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
We are SumUp At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 31 countries around the world rely on SumUp to get paid. To get there we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! Our boldness, startup mindset, empathy and love for product foster a creative environment for our employees. We value an entrepreneurial spirit and seek to build lasting relationships among our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can help small businesses grow.
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
Be the first to apply. Receive an email whenever similar jobs are posted.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Specialist Q&A's