We are a passionate, dedicated team of leading physicians and scientists who have trained at some of the world’s top research hospitals and fertility centers. Together, we are building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation. We deliver deeply patient-centric, individualized, and compassionate care, recognizing that every journey is unique. Our mission is to partner with patients to help them achieve their goals, whatever those may be. We believe everyone deserves the opportunity to build a family if they choose, and our team is committed to guiding and supporting patients every step of the way.
We are a mission-driven organization seeking motivated, high-performing professionals who are eager to innovate and make an impact. As we build a first-class fertility practice, we balance excellence with a culture that values collaboration, positivity, and enjoyment in the work we do. We are growing rapidly and are deeply committed to the professional and personal development of our team. Guided by optimism, compassion, and teamwork, we are united by a shared dedication to putting patients first.
The West Regional Operations Leader embodies Spring Fertility’s core values of optimism, compassion, teamwork, and innovation. This leader is dedicated to empowering patients, supporting our teams, and ensuring a seamless, high-quality care experience. The West Regional Operations Leader will guide clinic performance, operational excellence, and growth across Spring and Open Fertility locations in California including our San Francisco, Oakland, and Sunnyvale fertility centers, as well as our SF SOMA, Redwood City, Danville, and Roseville satellite clinics. This role will directly oversee practice managers and collaborate closely with medical directors to deliver exceptional care and outcomes across all sites.
Clinic Performance & Operations
Oversee regional clinic performance, ensuring excellence in growth, patient experience, operational efficiency, and team engagement.
Achieve key metrics across volume, utilization, patient satisfaction (SLAs), labor efficiency, and budget goals.
Ensure smooth day-to-day operations and adherence to best practices in scheduling, staffing, SOPs, regulatory compliance, and office processes (e.g., inventory).
Drive cost-effective operations while maintaining exceptional standards of care and patient experience.
Team Leadership & Development
Lead and mentor practice managers through coaching, feedback, and performance management.
Build leadership capability within the team, empowering practice managers to independently drive site operations and results.
Partner with the People team on hiring, engagement, and retention strategies.
Foster a culture of teamwork, compassion, accountability, and continuous improvement through effective communication and recognition practices.
Growth & Financial Performance
Collaborate with marketing, patient onboarding, and other cross-functional teams to meet regional growth goals.
Develop and execute operational plans to support growth—including staffing, space planning, and new site development.
Own P&L performance across regional sites and partner with senior leadership on strategic expansion initiatives.
Performance Infrastructure & Continuous Improvement
Lead routines for KPI tracking, reporting, and performance reviews.
Implement and enhance operational tools such as staffing models, scheduling systems, and escalation protocols.
Ensure consistent use and improvement of Spring and Open Fertility best practices.
Contribute to building scalable infrastructure to support company growth and operational excellence.
This is a full time exempt position with required travel
The salary range for this role is $130,000-$220,000. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.
Investing in You Today and Tomorrow
Supporting your well-being
Competitive medical, dental, and vision plans
Paid time off to recharge and enjoy personal time
Access to BetterHelp therapy sessions for mental and emotional wellness
Commuter benefits and discounted rates on home, auto, and pet insurance
Investing in your future
401(k) with up to a 4% company match
Comprehensive fertility and parental leave benefits
Career development opportunities in a fast-growing organization
Employer-paid life and disability insurance
*Temporary and contract roles may not be eligible for all benefits listed above
At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.
The Human Resources Department will make reasonable efforts in the recruitment process to accommodate applicants with disabilities. If selected for an interview, and you require accommodation, please notify the recruiter who reached out to you. If you need assistance in navigating our website and the job application process, please give us a call!
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Operations Lead Q&A's