Wellness Client Experience Specialist for US-Based company (Remote)

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. Our mission is to connect individuals from around the world with great companies that are looking for their specific skill set. We are currently seeking a Wellness Client Experience Specialist to join our client, a forward-thinking US-based company.

As a Wellness Client Experience Specialist, you will be instrumental in enhancing the client experience by providing exceptional support, fostering relationships, and promoting wellness solutions tailored to individual client needs.

Responsibilities

• - Delivering outstanding customer service and support to clients seeking wellness solutions
• - Managing and nurturing client relationships through effective communication and follow-ups
• - Conducting needs assessments to understand client goals and recommending appropriate wellness programs
• - Handling inquiries and resolving issues in a timely and empathetic manner
• - Collaborating with wellness professionals to ensure clients receive the best possible experience
• - Maintaining detailed client records and tracking progress toward wellness goals
• - Organizing and facilitating client engagement initiatives and events to encourage active participation
• - Staying abreast of wellness trends and solutions to provide informed recommendations
• - Working with various software and platforms to assist in client management and reporting

Requirements

• Previous experience in customer service or client support, preferably in the wellness, healthcare, or related industries.
• Strong communication and interpersonal skills, with the ability to connect with clients on a personal level.
• Knowledge of wellness practices and a passion for promoting health and well-being.
• Strong problem-solving skills and the ability to handle difficult situations with grace and empathy.
• Proficient in using technology and various software platforms for client management.
• Up-to-date resume detailing relevant experience
• Cover letter expressing your passion for wellness and client experience.

Benefits

Benefits

• Competitive salary (USD)
• Work From Home
• Flexible hours