ClinicMind is a Health IT and Revenue Cycle Management company with a U.S.-based parent organization. We deliver cloud-based solutions that power modern medical practices, including Electronic Health Records (EHR), Practice Management Systems, and end-to-end Revenue Cycle Management services. Our platform supports healthcare providers in delivering efficient, compliant, and patient-centered care.

We are seeking a highly skilled Website Operations & Security Manager to ensure the stability, performance, and security of all ClinicMind web properties. This role is critical in maintaining a seamless digital experience for users by proactively monitoring infrastructure, managing WordPress environments, and defending against security threats.

You will take ownership of website reliability, deployment processes, and system health while collaborating with cross-functional teams to support ongoing improvements and releases.

Role Summary
The Website Operations & Security Manager is responsible for ensuring the continuous availability, performance, and security of all company web properties. This role oversees deployment workflows, monitors site health, manages WordPress environments, and safeguards against malicious activity such as DDoS and bot attacks. The position requires both hands-on technical execution and proactive system oversight.

Key Responsibilities

1. Website Uptime & Performance

Monitor website availability, uptime, and performance across all environments
Diagnose and resolve outages, slowdowns, and broken functionality
Implement uptime monitoring tools and alerting systems
Optimize site speed, caching, and infrastructure performance

2. Deployment & Testing

Maintain staging/test environments that mirror production
Test all updates (plugins, themes, code changes) prior to production release
Execute controlled deployments with rollback procedures
Document release processes and maintain deployment standards

3. WordPress & Platform Management

Manage WordPress core, plugins, and themes across environments
Ensure compatibility and stability of all components
Perform regular updates, backups, and database maintenance
Troubleshoot plugin conflicts and site errors

4. Monitoring & Issue Detection

Continuously scan for:
Broken pages or links
Non-functioning plugins or features
Frontend/UI issues
Set up automated monitoring for errors and anomalies
Maintain logs and incident tracking documentation

5. Security & Threat Mitigation

Implement and manage protections against DDoS, bots, and malicious traffic
Configure firewalls, rate limiting, and security plugins/tools
Monitor for vulnerabilities and apply patches promptly
Conduct periodic security audits and risk assessments

6. Backup & Recovery

Establish automated backup systems
Regularly test restoration processes
Ensure disaster recovery readiness and documentation

7. Collaboration & Documentation

Work with developers, marketing, and product teams on website updates
Maintain technical documentation for systems, processes, and incidents
Provide recommendations for infrastructure improvements.

QUALIFICATIONS

Bachelor’s degree in Computer Science, Information Technology, or a related technical field
5+ years of experience in IT operations, DevOps, or systems administration
3+ years working with WordPress environments (production-level)
Experience handling website outages, incidents, and performance issues
Experience with Firewalls, WAFs, bot mitigation tools (DDoS protection strategies)

MUST HAVE:

High comfort level working on Eastern Time Zone/US Shift
Good internet access at home
Mobile Hotspot
Laptop/Desktop of at least 8 GB

Website Operations & Security Manager

TLDR