At Torrid we're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training, development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.
As Torrid’s Web Merchandise Coordinator, you will help deliver a seamless, accurate, and conversion-driven online shopping experience by supporting seasonal launches, promotions, and ongoing site updates. Through strong cross-functional partnership and attention to detail, this role ensures products are customer-ready, easy to shop, and launched on time.
What You'll Do:
Own daily product setup, approvals, and QA to ensure accurate, customer-ready launches
Execute and maintain product categorization, badges, and site attributes to support discoverability
Track SKU readiness and season code inventory using MVR; manage urgent items and launch priorities
Conduct ongoing QA of New Arrivals, sub-category pages, and live site content
Maintain featured shop, sub-brand, and promotional trackers, ensuring inventory and creative readiness
Proactively communicate launch risks, delays, or shifts to cross-functional partners
Partner with Merchants, Creative, Studio, Copy, and Retouching teams to ensure PDP accuracy across all attributes
Build, update, and maintain promotional sorts, nodes, and timelines within SFCC
Ensure customer-facing navigation and node naming is clear, consistent, and SEO/SEP-aligned
Organize and maintain the promotional library for ongoing and future campaigns
Monitor competitive promotional execution and identify optimization opportunities
What You'll Need:
1–2 years of experience in e-commerce, digital merchandising, web operations, or retail merchandising
Experience working in an e-commerce platform (SFCC preferred)
Strong attention to detail with a high standard for accuracy
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Strong cross-functional communication and collaboration skills
Proficiency in Excel
Working knowledge of site merchandising principles, conversion, and the digital customer journey
What You'll Get:
- A culture where people are accepted and encouraged to be who they are.
- Competitive compensation, 401k with company matching contribution, plus potential to earn company performance-based bonuses.
- Comprehensive wellness package including, medical, dental, vision, and Flexible Spending Account
- Generous 50% employee discount and access to employee-only sales.
- Support the causes you’re passionate about. We pay you up to 32 hours annually for volunteering your time in the community.
- Tuition reimbursement program
- Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more.
- Discounts on entertainment tickets and more.
- Work and learn alongside industry-leading executives while making huge strides in impacting the lives of women.
- You’ll be challenged and grow. Opportunity for upward mobility is available at all levels of the organization.
Torrid is proud to be recognized as a top workplace and industry leader. Our commitment to excellence in workplace culture, diversity, and customer service has earned us consistent recognition. Recently, our team has received the following accolades:
- America's Best of the Best (2024) – Newsweek
- America’s Best Employers for Women (2023, 2024) – Forbes
- America’s Greatest Workplaces for Women (2023) – Newsweek
- America’s Best Employers for Diversity (2022, 2023, 2024) – Forbes
- America’s Greatest Workplaces for Diversity (2023) – Newsweek
- America’s Best Employers for New Grads (2022, 2023) – Forbes
- America's Best Midsize Companies (2024) – TIME
- America’s Greatest Workplaces (2023) – Newsweek
- America’s Fastest Growing Online Shops (2022) – Newsweek
- America’s Best Loyalty Programs (2022, 2023, 2024) – Newsweek
- America’s Best Customer Service (2022, 2023, 2024) – Newsweek
- Best Online Shops (2022, 2023, 2024) – Newsweek
- America’s Best Retailers (2022, 2023, 2024) – Newsweek
We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. If you are unable or limited in your ability to use or access www.torridcareers.com you can request reasonable accommodations by sending an email to [email protected]. Hourly rate: $26 - $29 Only messages left for this purpose will be returned. Our company participates in E-Verify. If the links below do not work, please copy and paste the following URLs in a new browser window:E-Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdfEligibility to Work Poster (English): https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdfEligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdfCalifornia Privacy Rights Act (CPRA): https://careers.jobvite.com/torrid/2023-CPRA-Applicant-Notice.pdfEEO Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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