Warranty Lead

Warranty Manager EU

INEOS Automotive – Built For More

Since we started our journey to build a world class, no nonsense 4X4, we’ve come a long way. We’ve established INEOS Automotive as a serious contender in vehicle development and manufacturing. We’ve partnered with some of the biggest names in the automotive industry. We’ve made our way from vision to prototype. We’ve secured a world-class production facility and delivery team. We’ve delivered Grenadiers to customers all around the world. We’re building our double cab pick up, the Quartermaster.

People and Culture

Easy never changed anything. Not in manufacturing, science, engineering or energy – and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigour and humour. Our Automotive team consist of around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary.

If this sounds like you, let’s talk.

Warranty Lead will work closely with the wider commercial team and alongside the aftersales team, the Warranty Lead will be responsible for the end-to-end vehicle warranty process within the EU region whilst ensuring that the vehicle customer remains the key focus. Working with several external and internal partners and stakeholders, the Warranty Lead position will be vital in ensuring quality is maintained whilst also identifying process improvement opportunities.

Responsibilities include (but are not limited to):

• Facilitating effective and efficient processes that ensure warranty claims are managed within guidelines (to be set within region) for both processing and submissions.
• Ability to operate across functions ensuring the warranty process derived meet the requirements of the brand ambitions.
• Strong liaison with both central warranty and technical, regulatory compliance departments, identifying risks, improvements, and enhancements to both the vehicle and customer experience.
• Analysis of root cause issues to identify opportunities to enhance quality whilst reducing claims, liaising with regional aftersales managers and technical support.
• Ensure the correct training options are available to both internal and external workshop personnel in collaboration with our chosen training provider.
• Preparing & presenting internal reports and measures to senior managers / directors using a variety of tools and resources that will be available to you.
• Provide alternative options to customers where there is no network coverage and make recommendations where network shortages are identified.
• Assisting workshops with the efficient process of claims to ensure smooth invoicing and payments are achieved.
• Reporting regularly on the key metrics within department to include, spend, claims, quality, failure rates, localised issues, geographical concerns – to ensure enhancement options are made available to the business.
• To ensure that effective product / stock recall procedures are in place.
• Work with the Call Centre and Regulatory Compliance team to ensure all customers are contacted on product campaigns or recalls as necessary.
• Offering direct support (telephone, instant messaging, email, reporting methods) to customers where necessary or workshop partners to enhance the warranty experience upon repair, campaign or recalls as required.
• Ensure that there is an adequate audit / review processes in place to ensure compliance.
• Prepare and present audit reports using a variety of tools and resources.
• To work extremely closely with the aftersales team and wider business in technical, parts, process issues to ensure continuous improvement remains center to the role.

What we are looking for:

• Significant (8-10yrs) warranty-based business experience, which could include vehicle manufacturer or wider motor trade experience.
• Recognisable technical qualification or experience based equivalent.
• Automotive OEM and/or wholesale level experience preferred
• Automotive aftersales background, strong leadership skills and able to work in a wider reaching role
• Able to Direct, Motivate and Coach a dealer warranty staff focussed upon delivering a consistent high standard of performance.
• Very strong analytical skills.
• Ability to support field-based customers and teams with customer focussed warranty solutions.
• Customer service skills which include relationship building across departments and functions
• IT and Microsoft office skills are essential.
• Occasional travel maybe required
• Language skills: Strong English skills are mandatory and German is preferred, other languages can include but not limited to Spanish, French and Italian.

If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.

If your application is successful one of the team will be in touch to arrange an initial conversation!