Warranty Coordinator

Job Title: Warranty Coordinator (Fixed term contract 6 months)

Location: Farnborough

Our Vision & Why It Matters

At Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and mobility.

We design, deliver, and support market-leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you’re engineering, driving sales, improving production, or supporting our customers.

What You’ll Do
We are looking for a proactive and customer-focused Warranty Coordinator to join our Aftermarket team within the Client Services Support department. Reporting to the Head of Client Services Support for the UK & Ireland, this role is central to delivering a responsive and professional service to our customers. You will be responsible for handling incoming calls and emails, processing warranty and retail assistance requests, and coordinating engineering support where required. This includes verifying warranty status, logging customer requests accurately, allocating jobs on the system, and advising customers of engineer attendance details.

What We’re Looking For
To thrive in this role, you will need a positive and courteous telephone manner, strong communication skills, and the ability to work both independently and as part of a team. High attention to detail and accuracy in data input are essential, along with solid computer literacy and the ability to manage tasks under pressure. A background in the motor trade industry would be advantageous but is not essential. You’ll be expected to liaise effectively with engineers and colleagues to ensure customer queries are resolved efficiently and that service delivery meets our high standards. Good timekeeping and a commitment to providing excellent customer service are key to success in this role.

What We Offer
Because we know that to deliver on our vision, people have to feel supported and inspired:

Impact: Be part of something that’s changing cities, improving air quality, helping public transport evolve.

Development & Growth: Training programmes, mentorship, opportunities to take on new roles, broaden skills.

Culture & Belonging: An inclusive environment; your voice matters; we treat people fairly.

Perks & Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.

Our Values – What Guides Us
These are more than words on a page, they shape how we work, what we stand for, and how we build trust with our customers, communities, and each other.

Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority.

Quality: We strive for excellence in our products, services, and all that we do.

Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and  inclusive workplace.

Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.

Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits.

Sustainability: We seek long term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.

How to Apply

If you see yourself growing with Alexander Dennis and contributing to our vision, we’d love to hear from you.

Please complete our online application form and attach your CV!

We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.

If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.

Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us call on +44 1324 621 672 or send an email to [email protected]