Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.
Some roles may be based outside of our Colorado office (remote-only positions). Roles based outside of our primary office can sit in any of the following states: AZ, CO, CT, FL, GA, ID, IL, KS, MA, MD, MI, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work primarily in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
About the opportunity:
Responsible for collection activities related to unpaid self-pay and patient residual accounts. Processes patient statements and maintains payment plans. Exhibits excellent customer service by working with patients to explain their bill in order to resolve their responsible portion. Directs department’s incoming calls and mail correspondence. As needed, acts as the back-up for the billing & follow-up specialists by assisting with insurance collections. Completes required reports and assists with special projects as assigned. Backs up other front office positions as needed.
What you will do:
- Responsible for processing and mailing patient statements. Also, notates delinquent status of accounts.
- Contacts patients regarding past due balances to obtain payment while complying with the facility’s collection polices.
- Works with patients to explain their bill in order to resolve their responsible portion.
- Demonstrates a thorough knowledge and understanding of EOB’s, patient deductibles and co- pays, third party correspondence, contractual payments and adjustments.
- Monitors and maintains payment plans, including self-pay settlements
- Responsible for prompt follow-up of patient inquiries.
- Screens patients for Financial Assistance Program eligibility and collects the necessary documents for the Director of Business Operations for final approval.
- Responsible for generating monthly bad debt account listing.
- Responsible for identifying patient overpayments for biweekly refunds, sends listing to supervisor for approval and processing.
- Directs department’s incoming calls and mail correspondence.
- Contributes to team effort to meet collection goals and reduce A/R days.
- On an as needed basis will assist and back-up other front office staff positions.
- Actively participates as a collaborative member of the department team by communicating constructively, identifying business office and interdepartmental problems, and resolving conflicts appropriately.
- Demonstrates professional conduct and appearance and is accountable for actions and outcomes.
- Demonstrates ability to give and receive peer review and feedback.
- Role models the principles of a Just Culture and Organizational Values.
- Must be HIPAA compliant
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
What you will need:
Experience:
- One year related experience preferred.
- Customer service experience preferred.
- Microsoft Excel experience preferred.
License(s) & Certification(s):
Must have working knowledge of the English language, including reading, writing, and speaking English.
Education:
- College degree preferred with emphasis in business and/or health sciences.
Benefits at Vail Health (Full and Part Time) Include:
-
Competitive Wages & Family Benefits:
- Competitive wages
- Parental leave (4 weeks paid)
- Housing programs
- Childcare reimbursement
-
Comprehensive Health Benefits:
-
Educational Programs:
- Tuition Assistance
- Existing Student Loan Repayment
- Specialty Certification Reimbursement
- Annual Supplemental Educational Funds
-
Paid Time Off:
- Up to five weeks in your first year of employment and continues to grow each year.
-
Retirement & Supplemental Insurance:
- 403(b) Retirement plan with immediate matching
- Life insurance
- Short and long-term disability
-
Recreation Benefits, Wellness & More:
- Up to $1,000 annual wellbeing reimbursement
- Recreation discounts
- Pet insurance
