Lead the customer success strategy for millions of users by driving adoption and creating a thriving community through experimentation and AI-driven solutions.
We built Bubble with a clear mission in mind: to empower everyone to create software. We believe anyone with an idea should be able to build it, so we’re making software creation accessible to everyone. Our AI visual development platform enables anyone, whether they’re first-time entrepreneurs or enterprise teams, to take an idea from prompt to fully-functional, scalable reality across web, iOS, and Android — all on one platform, all without writing or managing a single line of code.
As the only full-stack, cross-device no-code platform on the market with over 5 million users in over 100 countries, Bubble is breaking down the barriers to entrepreneurship and innovation across the globe.
What we’ve achieved:
Our product is working, and we are thriving. Entire VC-backed companies have been built entirely on Bubble. After finding product market fit and 8 years of bootstrapping, we raised a $100 million Series A and we’re one of the fastest-growing companies in the New York tech ecosystem.
You can build just about anything on Bubble - and our community is living proof. More than just launching products, people are turning their ideas into real businesses. Mailead grew a $10k investment in a Bubble product into a $2M valuation, while Faceless.video went from 0 to $1M+ ARR in less than a year, among many other examples.
The Success organization at Bubble is responsible for ensuring our users — across a massive, global, long-tail customer base — achieve meaningful outcomes on a complex, powerful product. This includes User Support, Enterprise Customer Support, Community, Product Education, and Operations.
We operate a product-led growth (PLG) motion, where world-class support, scalable education, and a healthy community are critical drivers of adoption, retention, and expansion. A successful community creates growth through word-of-mouth, advocacy, and customer-led learning — and the Success team is at the center of that system. The team works closely with Product, Engineering and Sales to ensure our users receive the support they need short term and long term.
About the Role
As VP of Success, you'll report to the Co-CEO and serve as a member of Bubble's Leadership Team. You'll own the end-to-end customer experience for millions of users while building and continuously evolving scalable, cost-effective systems that balance empathy, quality, and operational rigor.
This role is for a leader who thrives in rapid experimentation. Bubble is actively testing new product features, AI-driven workflows, and go-to-market motions. You'll need to lead through ambiguity with confidence, energize teams and customers through constant iteration, and serve as a trusted source of information even when clarity is evolving. You'll lead a multi-disciplinary Success organization and act as the Voice of the Customer across the company.
This role requires deep empathy for users, comfort operating at large complex scale, agility to pivot quickly based on what's working, and strong partnership with Product, Engineering, and GTM teams.
Own the customer experience Drive strategy across the full customer lifecycle — onboarding, adoption, expansion, and advocacy. Partner with Product on experimental feature rollouts, manage expectations with vocal user communities, and define pre- vs. post-sales handoffs as Bubble tests new GTM motions.
Lead and scale a high-performing team Lead Customer Success, Enterprise Support, Community, Product Education, and Operations through frequent change. Build a culture where experimentation is celebrated, failure is a learning opportunity, and teams stay energized through ambiguity. Hire and develop leaders who thrive in fast-moving environments.
Act as Voice of the Customer Synthesize qualitative and quantitative insights into clear, actionable product feedback. Help the company make confident decisions even with incomplete data, navigating the tension between vocal user sentiment and strategic direction.
Leverage AI and automation aggressively Continuously ask: how much of this can be automated? Build AI-driven support, self-serve education, and workflow automation that frees your team to focus on high-leverage, human-centered work. Partner with Engineering and Product to experiment with AI agents and scalable success tooling.
Build systems that support iteration Design Bubble's product-led success model as a living system — one that can absorb rapid change without breaking. Test new support motions (community-led, AI chatbot, self-serve), optimize the mix of in-house, BPO, and automation, and collaborate with GTM on conversion experiments.
Executive experience in Customer Success, Support, or Community at a fast-moving, product-led company
Track record leading through major pivots while maintaining execution velocity
Energized by building new ways of working; comfortable with what you don't yet know
Creative about AI and automation — experience defining where humans add value vs. where technology should take over
Strong systems thinker with deep user empathy and comfort making data-driven cost/quality tradeoffs
Experience partnering with Product on beta/experimental releases and navigating vocal user communities
Executive presence with the ability to influence across functions during periods of uncertainty
Background transitioning from Product into Success is a strong plus
Compensation:
We offer competitive compensation aligned to tier one markets. Our estimated salary for this role at Bubble ranges from $250,000 to $300,000. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand.
Location:
For this role, Bubble is currently only considering candidates who are authorized to work in the US and are within the New York City metro area.
We prefer hiring people within commuting distance of our NYC office because we value getting together in person regularly. For those who enjoy working from our Manhattan office on a more regular basis, we offer catered lunches, and happy hours, among other fun perks.
Benefits:
In addition to cash and equity compensation, Bubble offers a robust benefits package equating to roughly twenty thousand in additional annual compensation:
Our benefits include, but are not limited to:
Comprehensive health coverage
401(k) matching
Wellness and work enablement stipends
Generous PTO
A Sabbatical program
Join us!
Let’s democratize access to technology together! If this sounds like you, apply! If you don’t meet all of the qualifications but think you could be a match, we’d still love the chance to review your application. At Bubble, we encourage people from all ages, abilities, and experiences to apply. Bubble does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. Perhaps this job doesn't fit your background? Join our talent community!
Equity Compensation
In addition to cash and equity compensation, Bubble offers a robust benefits package equating to roughly twenty thousand in additional annual compensation.
Health Insurance
Comprehensive health coverage
Learning Budget
Wellness and work enablement stipends
Sabbatical program
A Sabbatical program
Paid Time Off
Generous PTO
Bubble is a no-code platform that enables anyone, regardless of technical skills, to build software applications and tools easily. With an expansive user base of over 5 million globally, it stands out by making software development accessible and empowering individuals and teams to turn their ideas into reality.
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
